Director, Patient Solutions - AssistRx : Job Details

The Program Director is responsible for overseeing all functions of a Program. This position is also responsible for ensuring a service-oriented and professional working environment by providing support, guidance and expertise to management and staff.

The Program Director plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. The manager regularly provides support to the Director of Operations, Senior Leadership and Clients in order to effectively maintain program operations and goals.

This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

Supervisory Responsibilities:

• Directly supervises program manager and employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.