Director, Patient Experience - UnityPoint Health : Job Details

Lead and mentor a team of experience professionals, fostering professional growth and collaboration. Design and implement a strategic framework for improving the patient and family experience across care settings, in alignment with system standards. Provides direction, supervision, and support to team members. Delegates accountability and responsibility appropriately to leadership team. Ensures effective recruitment, selection, supervision and retention of direct reports and departments reporting to Director. Embed patient experience principles and best practices into leadership development, hiring, onboarding and daily operations. Manage departmental budget and resources to effectively align with organizational goals. Establishes efficient, ongoing monitoring systems including capital, operating expenses, staffing, productivity, equipment, tests, procedures/policies, information system, and fiscal requirements. Conducts annual performance appraisals for assigned team members. De...Director, Patient, Experience, Leadership, Operations, Healthcare, Business Services