Director, Patient Experience - CATHOLIC HEALTH SERVICES OF LONG ISLAND : Job Details

Executes the System plan around PX, including, but not limited to, training, evaluation activity, and improvement plans. Evaluates Hospital results to identify opportunities for improvement in HCAHPS ratings and patient experience. Provides recommendations, action plans, and timelines for improvement. Assesses employee engagement and physician satisfaction as related to patient experience. Develops targeted coaching plans and improvement goals to improve results, in sync with System activities. Identifies opportunities for engaging physicians in patient experience improvement activities. Develops and implements strategies and coaching plans for Physicians. Engages in the process of periodic review and updates of policies, procedures, and standards, as applicable to PX. Assist in the development of specific curriculum and materials as needed to facilitate an exceptional patient experience that support performance standards throughout Division facilities. Collaborates with Senior Leaders...Director, Patient, Experience, Project Management, Clinical, Healthcare, Business Services