Director of Workforce Transformation - Consult Services - Kyndryl : Job Details

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to pushing for a more equitable, inclusive world for our employees, our customers and our communities.

We are seeking a dynamic and visionary leader to join our Workforce Solutions Organisation to work with our Consult business in a transformational role. This position is pivotal in aligning our delivery model with the principles of a professional services organisation. The successful candidate will lead strategic transformation initiatives, drive behavioural and cultural change, and deliver actionable insights to optimise our operating environment.

Note: COVID-19 vaccination policies may be required at client, customer or partner locations. Those eligible may apply for medical or religious accommodation prior to the start of employment.

• Lead the transformation of the Workforce Solutions Organisation to align with professional services standards through strategic collaboration.
• Matrixed collaboration with practices, learning, analytics, and offering teams to facilitate predictive analytics and workforce planning.
• Analyse current organisational structures, processes, and behaviours to identify improvement opportunities.
• Design and implement scalable operating models and cross-functional process redesigns.
• Drive change management initiatives to embed new ways of working and foster a culture of continuous improvement.
• Collaborate with senior leadership to define and track KPIs that measure transformation success.
• Provide strategic insights and recommendations based on workforce, operational, and performance data.
• Champion internal mobility, upskilling, and reskilling initiatives to build future-ready capabilities.
• Enable location strategy and workforce planning in alignment with business growth and talent availability.

• Proven experience in leading large-scale organisational transformation within global, matrixed environments.
• Strong background in workforce strategy, resource management, and operational excellence.
• Develop programmatic initiatives using metrics and tools such as Power BI to monitor workforce strategy effectiveness.
• Define and drive programmatic change, facilitate market adoption of new processes, and bridge gaps between top-down strategy and bottom-up operations.
• Expertise in change management, stakeholder engagement, and executive communication.
• Data-driven mindset with the ability to translate insights into strategic outcomes.
• Familiarity with professional services operating models and consulting delivery frameworks.
• Experience with AI-enabled workforce tools and KPI systems is a plus.

• 10+ years of experience in transformation, workforce management, or consulting leadership roles.
• Industry experience within professional services, consulting or technology consulting global environments.
• Bachelor's or Master's degree in Business Administration, Organisational Development, or related field.
• Certifications in Change Management, Lean Six Sigma, or similar disciplines are advantageous.

Diversity is a core value and we welcome people of all cultures, backgrounds, and experiences. Our inclusion networks help create a workplace where everyone can bring their whole self to work and support an equitable culture.

State-of-the-art resources, Fortune 100 clients, and opportunities to innovate, build capabilities and relationships. Benefits reflect the diversity of our employees and support you and your family. Our learning programs offer certifications across leading platforms. Through our volunteering and giving platform, you can contribute to causes you care about. We invest in you so that together we succeed.

If you know someone at Kyndryl, select “Employee Referral” during the application process and provide your contact's Kyndryl email address.

Kyndryl is committed to equal opportunity and will consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. We also comply with citizenship and immigration status in employment decisions.