Director of Services - Orlando Marriott Lake Mary : Job Details

OVERALL RESPONSIBILITIESThe Director of Services has overall responsibility for the cleanliness of assigned areas of the hotel; efficient operation of the Housekeeping Department; and purchase, storage, inventory and control of housekeeping-related items. Additionally, is responsible for associate morale, guest focused hospitality, achieving budgetary goals and inter-departmental relations.JOB REQUIREMENTS

• Minimum 5 years experience in hotel services/housekeeping in a management position
• Management Competencies
• Leadership
• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others, making a good first impression and representing Marriott in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• Minimum lifting of 50lbs.
• Ability to verbally communicate effectively with guests and co-workers.
• Pushing, pulling, bending, stooping, upward reaching.
• Some exposure to cleaning chemicals.
• Prolonged periods of standing and/or walking.

ESSENTIAL FUNCTIONS:

• A thorough knowledge of Marriott's Culture and the importance of the Basics of Brilliant Hosting. Each Manager is responsible for maintaining total compliance of the Basics of Brilliant Hosting by their associates through ongoing training and reinforcement by modeling these behaviors, positive reinforcement and by taking corrective disciplinary measures.
• Ensure that assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily. Inspect these areas daily and submit work orders to the engineering department.
• Work closely with and gain a working knowledge of Front Office, Accounting, and the necessary aspects of Food & Beverage and Engineering.
• Ensure that the housekeeping manager and the housekeeping supervisors continually inspect their assigned areas and turn in their room inspections.
• Ensure that all reports are prepared completely and on time.
• Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained as needed.
• Ensure that SOP's are available, current and in effect.
• Ensure that the Guest Response Program under area of control is being followed effectively.
• Ensure that the Hospitality Program is in effect and monitored daily.
• Ensure that proper key controls are in effect.
• Ensure that Purchasing Manuals are kept up-to-date and only approved items are purchased. Purchase order logs should be maintained.
• Ensure that accurate inventories are taken guest/cleaning supplies and uniforms monthly; linen bi-monthly.
• Control overtime through good management and immediate response to problems.
• Review operating statements and critique unusual overages and shortages. All possible efforts must be made to meet budgeted goals.
• Audit and approve schedules, wage projections and payroll.
• Involve the Housekeeping Manager, Supervisors and MLR Attendants in as many administrative functions as possible to further develop them.
• Ensure that all associates are hygienically clean and in clean, complete uniforms.
• Review preventive maintenance rooms daily.
• Provide up-to-date descriptions for all supervisors and associates.
• Ensure that productive and effective monthly department meetings are held and meeting minutes are published and directed.
• Ensure that a process exists for an immediate response to all guest problems and guest correspondence.
• Ensure that Lost and Found articles are stored properly and that correct logs are maintained.
• Always be professional and ethical in dealing with guests, associates, vendors and other departments.
• Maintain division goals.
• Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established Marriott policy, procedures, training and associate involvement activities.
• Perform other duties as assigned.

OVERALL RESPONSIBILITIESThe Director of Services has overall responsibility for the cleanliness of assigned areas of the hotel; efficient operation of the Housekeeping Department; and purchase, storage, inventory and control of housekeeping-related items. Additionally, is responsible for associate morale, guest focused hospitality, achieving budgetary goals and inter-departmental relations.JOB REQUIREMENTS

• Minimum 5 years experience in hotel services/housekeeping in a management position.
• Management Competencies.
• Leadership.
• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others, making a good first impression and representing Marriott in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate. alternatives and solutions, solve problems, and choose a course of action.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• Minimum lifting of 50lbs.
• Ability to verbally communicate effectively with guests and co-workers.
• Pushing, pulling, bending, stooping, upward reaching.
• Some exposure to cleaning chemicals.
• Prolonged periods of standing and/or walking.

ESSENTIAL FUNCTIONS

• A thorough knowledge of Marriott's Culture and the importance of the Basics of Brilliant Hosting. Each Manager is responsible for maintaining total compliance of the Basics of Brilliant Hosting by their associates through ongoing training and reinforcement by modeling these behaviors, positive reinforcement and by taking corrective disciplinary measures.
• Ensure that assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily. Inspect these areas daily and submit work orders to the engineering department.
• Work closely with and gain a working knowledge of Front Office, Accounting, and the necessary aspects of Food & Beverage and Engineering.
• Ensure that the housekeeping manager and the housekeeping supervisors continually inspect their assigned areas and turn in their room inspections.
• Ensure that all reports are prepared completely and on time.
• Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained as needed.
• Ensure that SOP's are available, current and in effect.
• Ensure that the Guest Response Program under area of control is being followed effectively.
• Ensure that the Hospitality Program is in effect and monitored daily.
• Ensure that proper key controls are in effect.
• Ensure that Purchasing Manuals are kept up-to-date and only approved items are purchased. Purchase order logs should be maintained.
• Ensure that accurate inventories are taken guest/cleaning supplies and uniforms monthly; linen bi-monthly.
• Control overtime through good management and immediate response to problems.
• Review operating statements and critique unusual overages and shortages. All possible efforts must be made to meet budgeted goals.
• Audit and approve schedules, wage projections and payroll.
• Involve the Housekeeping Manager, Supervisors and MLR Attendants in as many administrative functions as possible to further develop them.
• Ensure that all associates are hygienically clean and in clean, complete uniforms.
• Review preventive maintenance rooms daily.
• Provide up-to-date descriptions for all supervisors and associates.
• Ensure that productive and effective monthly department meetings are held and meeting minutes are published and directed.
• Ensure that a process exists for an immediate response to all guest problems and guest correspondence.
• Ensure that Lost and Found articles are stored properly and that correct logs are maintained.
• Always be professional and ethical in dealing with guests, associates, vendors and other departments.
• Maintain division goals.
• Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established Marriott policy, procedures, training and associate involvement activities.
• Perform other duties as assigned.

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