Director of Sales - Four Seasons Hotels and Resorts : Job Details

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About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.About The RoleFour Seasons Hotel and Residences New Orleans is currently seeking passionate and enthusiastic candidates to join our dynamic Commercial team as Director of Sales. Ideal candidates are dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Director of Marketing.What You Will Do

• Support Commercial Director in achieving overall business objective and formulation of strategies in ensuring business attainment
• Managing Sales team and overseeing daily sales operation
• Review sales production and implement sales action plan to achieve the budget goals
• Work closely with DORM to produce accurate Forecast and make adjustments as needed after Strategy meetings for yield optimization
• Maximize sales in all hotel revenue areas. Supporting Catering, F&B Outlets, Spa and Front Office in selling efforts.
• Must possess strong decision making, selling, negotiation and interpersonal skills.
• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
• Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the English language.
• Travel required: in case of sales trips, conferences, training and special events.

Additional Job FunctionsJob Functions:Marketing Planning

• Identify sources of group business for the hotel and establish solicitation programs to maximize sales.
• Help identify sources of individual business and allocate the resources to develop relationships with them.
• To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date.
• Maintain accurate forecasting for all group/TI and Corporate segments and identify valley periods for sales emphasis.
• Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.

Sales Administration

• Maintain strict confidentiality and ensure work is of the highest level.
• Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document negotiations process and reporting processes.
• The Director of Sales will also manage specific markets and segmentations.
• Establish programs and direct efforts to achieve group, TI and Corporate room night goals and to develop ongoing relationships with customers.
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.
• Establish travel schedules and monitor travel expenses to optimize sale productivity.
• Maintain regular communication with all key accounts and Four Seasons Worldwide Sales Offices and other sources of sales information and support.
• Plan, establish goals for, and administer outbound sales function to deliver qualified leads to other Four Seasons Hotels & Resorts
• Develop annual sales department budget and execute the sales programs and activities within it.
• Take full responsibility for representing and managing Four Seasons Hotel account management system
• Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.

Sales Personnel Development

• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
• Assure understanding of Position Description, goals, and Standards of Performance for sales department personnel; and conduct formal annual evaluations and ongoing coaching and counseling.

Selling

• Establish personal sales goals, and be responsible for a representative selection of key accounts.
• Conduct weekly production review of each sales personnel.
• Conduct sales calls, prospecting calls, site inspections, and entertainment.

Inventory Management

• In conjunction with the Commercial Director, Director of Revenue, Director of Catering and other department heads, maximize rooms inventory and catering space, identify opportunities for focused sales programs.
• Coordinate group room forecasts and prospects with the events management and reservations department so as to help hotel achieve maximum capacity room use.

Communications

• Maintain close, frequent, open communication with the Commercial Director and other Sales & Marketing department heads.
• Maintain supportive, timely communications with Four Seasons Worldwide Sales Offices.
• Coordinate communication between Sales Department and operating departments of the hotel.
• To update operating departments of the hotel to ensure awareness of bookings and sales programs.
• Maintain timely and responsive communication with accounts and prospects.
• Ensure all communications to client's professional

Others

• To foster a high level of morale amongst the Sales team members.
• To assume other duties as requested by the Management of Four Seasons Hotel New Orleans

What You Bring

• Bachelors Degree or diploma in Business/Marketing or Hospitality/Tourism management preferred
• Minimum 3 years work experience as Director of Sales, luxury experience preferred.
• Ability to demonstrate excellent problem solving, administrative and interpersonal skills.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounted Parking near hotel

Schedule and Hours

• This is a full-time position. Candidates must be able to work mornings, nights, weekends, and holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesTravel Arrangements and Hospitality

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