Director of Sales and Customer Service - Western Enterprises : Job Details

Join to apply for the Director of Sales and Customer Service role at Western Enterprises

Continue with Google Continue with Google

3 days ago Be among the first 25 applicants

Join to apply for the Director of Sales and Customer Service role at Western Enterprises

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Western/Scott Fetzer CompanyAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.Who We AreWestern Enterprises is the go-to source for businesses seeking reliable and efficient solutions for the control, storage, and transmission of high-pressure gases used in medical and industrial applications. Whether you need gas regulators, flow meters, or other compressed gas products, Western Enterprises has the expertise and experience to meet a variety of needs.What You'll DoAs the Director of Sales and Customer Service, you will plan and manage all sales activities and customer experiences related to the sale of industrial and medical gas delivery devices and related consumables. Your goal will be to increase sales while maximizing competitiveness and profitability. You will contribute to the development and implementation of strategic business planning and manage, train, and develop a team of industry-leading sales and customer service associates.What You'll Need

• Experience in industrial and medical gas sales, distribution, and related equipment and consumables.
• Progressive experience in wholesale/distribution sales as well as OEM direct.
• A bachelor's degree and a minimum of 10 years of outside sales and 5 years of sales management experience in a technical B2B environment.
• Knowledge of budgeting, forecasting, and product planning.
• Skilled negotiator of long-term supply agreements with complex customer requirements.
• Highly organized with strong strategic thinking and project management abilities.
• Excellent communication skills, both written and verbal.
• Self-starter with a drive for excellence and continuous improvement.
• Ability to lead cross-functional initiatives and influence without authority.
• Proficient in CRM platforms, Microsoft Office Suite, and familiarity with D365 and legacy ERP systems.

What You'll Gain

• The opportunity to develop and maintain close relations with key customers and build relations with potential new customers through regular interaction, including frequent travel.
• The chance to use internal and external resources to analyze and assess market potential and create strategic plans to maximize growth.
• The ability to conduct market analysis and lead Voice of Customer efforts to define customer needs and requirements for new product and program development.
• The opportunity to foster a high-growth environment maintaining a level of accountability and integrity.
• The chance to foster a team culture rooted in accountability, collaboration, and continuous learning, providing leadership, mentoring, and coaching of Regional/Account/Product Managers to improve skills and effectiveness.
• The ability to develop and implement plans to attract, retain, and improve the effectiveness of customer service and sales personnel.
• The responsibility to hold the team accountable for sales and profitability goals and initiate corrective actions if necessary.
• The opportunity to develop short and long-term sales plans, review and manage through supply agreements.
• The responsibility to prepare the annual budget.
• A competitive salary starting at $155,000 plus bonus, along with additional benefits.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesManufacturing

Referrals increase your chances of interviewing at Western Enterprises by 2x

Get notified about new Sales Director jobs in Westlake, OH.

Cleveland, OH $80,000 - $150,000 1 week ago

Regional Sales Director - Cleveland/Pittsburgh

Cleveland, OH$140,000.00-$150,000.001 month ago

Cleveland, OH$120,000.00-$140,000.002 months ago

Cleveland, OH$90,000.00-$125,000.004 months ago

Beachwood, OH$158,653.89-$232,692.386 days ago

Sales Director - Chemical Vertical (Remote)Sales Director, National Partners and E-Commerce

Westlake, OH$60,000.00-$65,000.002 months ago

Regional (Ohio) Sales and Clinical Manager

Cleveland, OH$80,000.00-$85,000.002 weeks ago

Cleveland, OH $152,880 - $229,320 3 days ago

Vice President of Commercial Sales & MarketingDirector of Business Development (Remote)Director, Market Development & Strategic Sales

Brooklyn, OH $93,500 - $150,000 1 year ago

National Account Director - Oncology GPO

Cleveland, OH $210,000 - $225,000 1 day ago

National Account Director - Oncology GPO

Cleveland, OH $210,000 - $225,000 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr