Director of Rooms - Omni Hotels & Resorts : Job Details

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

With a legacy dating back to 1766, The Omni Homestead Resort & Spa is a symbol of timeless Southern hospitality. We are seeking an experienced and visionary Director of Rooms to lead our Rooms Division, overseeing Front Office, Guest Services, Housekeeping, Laundry, Valet, Bell Services, and Loss Prevention. This executive-level leader plays a pivotal role in upholding our resort's 4- and 5-star service standards while driving operational excellence, guest satisfaction, and team development.

Reporting directly to the Resort Manager, the Director of Rooms will serve as a strategic and hands-on leader focused on delivering exceptional guest experiences, developing high-performing teams, and achieving strong financial outcomes.

Responsibilities

• Provide full oversight of Front Office operations, including Front Desk, Bell/Door, and Valet services, ensuring consistent execution of 4- and 5-star service standards.
• Ensure excellence in the appearance and cleanliness of all guest areas through effective supervision of Housekeeping and in-house Laundry operations.
• Drive productivity, quality, and service excellence in the Rooms Division, ensuring all associates deliver elevated, personalized service.
• Continuously improve guest satisfaction metrics, utilizing feedback and operational insights to identify areas for enhancement.
• Foster a positive associate culture, emphasizing professional development, promotion-from-within, and reduced turnover.
• Monitor and control payroll and direct expenses in line with the budget, flexing with business volumes and leveraging corporate systems and tools.
• Lead weekly forecasting, scheduling, and labor planning to align resources with business needs.
• Participate in the annual budget development process, providing insights and recommendations for Rooms Division operations.
• Prepare and implement strategic action plans in collaboration with executive leadership.
• Conduct daily reviews of operational results, taking corrective action where necessary to meet performance goals.
• Maintain high visibility and approachability with both associates and guests, embodying a hands-on, service-focused leadership style.
• Champion Omni's brand values and ensure all Rooms Division operations reflect the quality, warmth, and sophistication of The Homestead experience.

Qualifications

• 5–7+ years of progressive leadership experience in luxury hotel or resort operations, ideally within Rooms Division.
• Deep knowledge of front office, housekeeping, valet, and safety/loss prevention operations in a 4- or 5-star setting.
• Proven track record of improving guest satisfaction and associate engagement.
• Strong financial acumen with the ability to manage labor, forecast expenses, and contribute to budgeting.
• Excellent organizational, communication, and leadership skills.
• Proficient with hotel management systems (e.g., Opera, labor management platforms).
• Bachelor's degree in Hospitality Management or a related field preferred.
• Must be available to work flexible hours, including weekends and holidays as needed.