Director of Retail Operations - Chip City : Job Details

Responsibilities:

Strategic Leadership & Oversight

• Lead operations across 50 corporate stores in 9 states, ensuring alignment with company goals
• Partner with the COO to execute strategic plans and drive growth initiatives
• Establish and maintain operational standards that reflect brand values

Performance Management

• Analyze KPIs and operational data to identify trends, address gaps, and improve performance
• Drive profitability by managing labor, inventory, and store-level expenses.
• Create and monitor store-level action plans to meet targets
• Lead, coach, and develop regional and store-level leadership teams
• Build a high-performance culture rooted in accountability, engagement, and development
• Support succession planning and leadership training programs

Operational Excellence

• Implement and maintain consistent operational procedures across all locations
• Ensure compliance with company policies, food safety, and health regulations
• Conduct regular store visits to audit performance and provide support

Cross-Functional Collaboration

• Work closely with HR, Marketing, Finance, and Commissary Kitchen to support retail operations
• Partner with franchisees to align operational practices, brand standards, and business goals
• Contribute to cross-departmental projects including new product rollouts and campaigns
• Provide operational input for company-wide initiatives

Growth & Expansion

• Support new store openings including site setup, hiring, and training
• Develop scalable processes to support growth and ensure consistency across market.
• Identify market opportunities and support expansion strategy execution

Qualifications:

• 5+ years of multi-unit retail operations leadership across multiple states, preferably in food service or hospitality
• Bachelor's degree in Business, Hospitality Management, or related field
• Proven experience managing teams across multiple regions/states
• Exceptional leadership skills to effectively lead managers
• Analytical mindset with the ability to interpret data and make informed decisions
• Top level organizational and operational skills
• Pro verbal/written communication and presentation skills

Physical Requirements:

• Must be able to travel up to 80% across multiple states, including frequent overnight stays
• Prolonged periods standing and working on workstations or related equipment.
• Ability to navigate a commercial kitchen, stockroom, office, and lift up to 30 lbs., with or without reasonable accommodation
• Ability to perform repetitive movements over long periods of time
• Ability to work in a high temperature environment with commercial ovens
• May need to work early mornings, nights, weekends, and holidays
• Required to be on-call to handle emergency situations and provide support to leaders
• 50% Off Employee Discount
• Opportunity for career growth! Chip City is growing rapidly and opening new stores

Pay Range: $120,000 - $130,000 per year

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