Director of Resort Operations - Confidential : Job Details

Director of Resort Operations

About the Company

A leading operator of hotels and resorts, committed to providing exceptional experiences in the hospitality industry.

Industry Hospitality

Type Privately Held

Founded 1960

Employees 5001-10,000

Categories

• Chains
• Hospitality
• Hotels
• Leisure
• Lodging & Resorts
• Loews Hotels
• Luxury Hotels
• Motels
• Services
• Travel
• Travel & Leisure

Specialties

• Conference & catering services
• Sales & marketing
• Culinary
• Guest services
• Reservations/call center
• Revenue strategy
• Spa & recreation
• Safety & security
• Engineering/facilities
• Procurement
• Hotel management
• Food & beverage
• Restaurant management
• Hotel investment
• Hospitality
• Information technology

Business Classifications

• Marketplace
• B2C

About the Role

The Company is actively seeking a dynamic and experienced Director of Resort Operations for one of its premier properties. In this key leadership role, you will oversee the overall operating performance, ensuring guest satisfaction and financial success of the property. Your collaborative work with management, marketing, and operational departments will be crucial in delivering exceptional resort experiences.

Your responsibilities will include planning, organizing, and coordinating the operations of various departments, such as Rooms Division, Star Service, Catering and Conference Management, and Food and Beverage, adhering to the company's high service standards and budgetary guidelines. Ideal candidates will have a minimum of 5 years of experience as a General Manager in a four-star or four-diamond city-center property, along with a Bachelor's degree in Hospitality Management or a related field. A proven track record of achieving outstanding profit and guest service-related goals is essential.

This role demands excellent leadership, communication, and organizational skills, and the ability to thrive in a unionized labor environment. You will also be responsible for developing and maintaining the hotel's annual operating budget, monitoring financial performance to keep the property competitive in the market, and participating actively in community service projects. A commitment to fostering a clean, safe, and team-oriented work environment is crucial.

Hiring Manager Title Vice President of Operations

Travel Percent Less than 10%

Functions

• General Management
• Business Development
• Strategy