Director of Residential Services - OMH Licensed Programs [3510373] - Coordinated Care Services : Job Details

Job Title: Director of Residential Services - OMH Licensed Programs [3510373]

Posting End: 2025-12-31

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Director of Residential Services is responsible for planning, developing, and implementing coordinated and comprehensive services that improve the quality of life for program participants. This position ensures overall program functioning, supervises assigned personnel, and supports evidence-based, therapeutic programming. The Director also contributes to strategic direction, ensures compliance with regulations, and fosters a positive, values-based work environment.

• Develops and implements client-centered services aligned with best practices and individualized goals.
• Provides clinical oversight and participates in case reviews to ensure service quality and.
• Ensures staff training in evidence-based practices and continuous quality improvement.
• Promotes a positive and inclusive work culture that supports staff development and high performance.
• Supervises, mentors, and evaluates direct reports; provides consultation for program.
• Implements and monitors staff performance expectations and improvement plans.
• Ensures maximum occupancy, utilization, and integration of services; assesses performance using benchmark data.
• Oversees budgeting, resource utilization, and operational efficiency within units.
• Ensures adherence to regulatory and funding requirements, including Medicaid and certification standards.
• Manages crisis and behavioral risk situations; maintains appropriate staffing and safe.
• Represents East House in community collaborations and redesigns services to meet emerging needs.
• Supports strategic agency initiatives and serves on leadership teams as assigned.
• Other Duties – Follows all applicable policies, federal and state laws, and East House compliance standards. Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Required Education & Experience

• Bachelor's degree in healthcare or a related field.
• At least 5 years of supervisory and administrative experience, preferably in mental health or chemical dependency residential programs.
• Master's degree preferred.
• Equivalent experience in lieu of education.

Licensure/Certifications

• Certification or licensure in human services field required (e.g., CASAC, LMSW, etc.).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.

Other Skills/Knowledge/Experience

• Experience in behavioral healthcare systems (OMH, OASAS) and residential services.
• Strong leadership, program evaluation, quality assurance, budgeting, and resource management skills.
• Ability to communicate effectively with culturally diverse individuals and collaborate with staff.
• Intermediate computer literacy involving proficiency in Microsoft Word and Excel.
• Experience with multiple database systems.

Alignment with East House Values

• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one's behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others\' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others\' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Operational Efficiency, Feedback, Continuous Improvement

• Manages day-to-day operations efficiently.
• Focus on process improvements and optimization.
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.

Relationship Building/Collaboration

• Develops and maintains positive relationships based on trust, respect, and mutual support.
• Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.

Working Conditions/Work Environment

• Traditional office environment. Occasionally subjected to pressure due to time demands. May travel to various program locations which may not be accessible for individuals with reduced mobility.

Physical/Mental Demands

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting (up to 25 lbs.), and occasional stair-climbing.

East House encourages diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability