Director of Quality - SoTalent : Job Details

About the Role

A global leader in the personal care and hospitality manufacturing space is seeking a Director of Global Quality Operations to spearhead the strategy, execution, and continuous improvement of quality systems across internal facilities and external partners worldwide. This executive role is central to developing a world-class quality function that aligns with international regulatory standards, strengthens supplier performance, and champions a culture of operational excellence.

Key Responsibilities

Strategic Leadership

• Develop and drive the global roadmap for quality assurance and control across production, packaging, and distribution channels.
• Align the quality function with the organization's growth plans, regulatory shifts, and customer satisfaction goals.
• Lead, inspire, and grow a global team of quality professionals, including engineers, microbiologists, and compliance experts.

Operational Oversight

• Implement and optimize an end-to-end Quality Management System (QMS) in compliance with ISO, GMP, FDA, and other relevant international standards.
• Lead cross-functional projects aimed at standardizing product specifications, testing procedures, risk controls, and corrective actions.
• Ensure global audit readiness and regulatory compliance through proactive monitoring and continuous internal review processes.

Supplier & Manufacturing Quality

• Manage qualification and performance programs for global suppliers and third-party manufacturers.
• Collaborate with sourcing, R&D, and operations teams to ensure suppliers consistently meet product and process standards.
• Oversee contract manufacturing quality performance across regions including Asia, Europe, and North America.

Customer-Centric Compliance

• Lead the investigation and resolution of customer complaints and quality feedback.
• Ensure all products meet regulatory, safety, and labeling requirements across global markets.
• Maintain ongoing awareness of changes in global regulations and ensure timely adaptation within the organization.

Performance Metrics & Continuous Improvement

• Define and monitor quality KPIs, driving cross-functional improvement initiatives using Lean, Six Sigma, and other methodologies.
• Integrate digital tools and automation for improved visibility, predictive analytics, and real-time quality control.
• Embed a culture of data-driven decision-making and continuous enhancement of systems and practices.

Change & Culture

• Act as a key driver of change to build a strong quality-first mindset across business functions.
• Mentor global team members and create clear pathways for talent development and succession planning.
• Serve as a trusted advisor to senior leadership on product safety, regulatory risks, and operational integrity.

Required Qualifications

• Bachelor's degree in Engineering, Life Sciences, Business, or a related field (advanced degrees preferred).
• 15+ years in progressive quality leadership roles within highly regulated industries such as cosmetics, pharma, personal care, or consumer products.
• Proven success in building and managing global quality systems across vertically integrated and contract manufacturing environments.
• Deep understanding of ISO standards, GMP practices, and regulatory bodies including FDA, EPA, and international equivalents.
• Experience leading audits, driving CAPAs, managing quality documentation, and navigating complex compliance frameworks.

Key Competencies

• Leadership & InfluenceSkilled at building high-performing teams and gaining buy-in across cross-functional and multicultural teams.
• Strategic ThinkingAble to align quality functions with long-term business and regulatory landscapes.
• CommunicationStrong written, verbal, and presentation skills, with the ability to convey technical information clearly to various stakeholders.
• Problem SolvingAnalytical mindset with proven ability to troubleshoot, optimize processes, and implement sustainable improvements.
• Change ManagementAdept at leading organizations through transformation, including systems upgrades, regulatory changes, and cultural shifts.
• Technology ProficiencyFamiliarity with digital quality tools, ERP/QMS systems, and MS Office Suite.

Preferred Experience

• Experience working within a global matrix organization.
• Background in hospitality or travel-related manufacturing is a plus.
• Exposure to demand planning, forecasting, or supply chain optimization tools.

What You'll Gain

• The opportunity to build and scale a high-impact quality function across global markets.
• A leadership platform to shape product integrity, safety, and reputation for an internationally recognized brand.
• A collaborative and dynamic environment that values innovation, continuous learning, and operational excellence.