Director of Player Development & Winner's Club - Akwesasne Mohawk Casino Resort : Job Details

The Director of Player Development & Winner's Club will be responsible for the overall operation and leadership of the Winner's Club and Player Development Department of the Akwesasne Mohawk Casino Resort. Under the supervision of the General Manager/ Senior Director of Casino Operations, the incumbent monitors and analyzes all methods of guest service and key areas dealing with developing and maintaining a player database. All duties are to be performed within the guidelines of the Akwesasne Mohawk Casino Resort policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following:Responsible for consistently improving the guest experience at the Akwesasne Mohawk Casino property. Monitor and administrate top level/key customer recovery reports and response programs. Use guest response data to work with operational managers to enhance service delivery systems and improve the customer experience. Ensures Winner's Club operates...Director, Development, Customer Experience, Customer Service, Operations, Skills