Director of Pharmacy Operations - Jericho Road Ministries : Job Details

DIRECTOR OF PHARMACY OPERATIONS Jericho Road Community Health Center is actively seeking a Director of Pharmacy Operations. This position is full-time, within the xxx Department, working at our 184 Barton and 1021 Broadway locations. Work with a Purpose Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics. Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams. Responsibilities:

• Perform and oversee the daily workflow responsibilities of dispensing pharmaceutical services including but not limited to filling prescriptions, ordering medications, delivering medications, and maintaining all appropriate records, invoices, and documentation
• Make recommendations regarding medication therapy management on a multi-disciplinary team and respond to pertinent triages through proper documentation in patients charts in EMR (Medent) system
• Perform drug utilization reviews (DURs) to establish safe and appropriate use of medications
• Collaborate with healthcare providers to utilize financial considerations for patients that may be under sourced.
• Maintain electronic medical records efficiently and maximize resources
• Oversee the operations and work with the entire pharmacy team with inventory management and compliance of the 340B program
• Oversee the correct storage and disposal of damaged and expired medications within pharmacy areas
• Monitor purchase of pharmacy supplies, including maintaining an appropriate drug inventory on hand level as determined by the Chief of Ancillary Services and finance team
• Remain current with laws, regulations and clinical recommendations governing the practice of pharmacy
• Maintains current certifications including all mandatory annual and CPR training
• Ability to adhere to the professional code of ethics in the practice of pharmacy and all requirements and guidelines as governed by HRSA
• Direct supervision of dispensing pharmacy staff
• Manage pharmacy budget including claims review, optimizing revenue management and managing human and capital resources
• Develop and implement quality improvement initiatives and fiscal controls
• Perform risk management functions for the pharmacy program, including supporting the 340B Compliance manager in 340b pharmacy audits
• Assess and update formularies and pricing structure for Sliding Fee Scale Program
• Develop, implement, and update policies, practices, and procedures for pharmacy services as required by HRSA
• Ability to engage collaboratively with clinic leadership
• Cooperate with the Chief of Ancillary Services to execute the functions and needs for optimal day to day operations and strategic planning
• Serves as a strong leader and liaison between the Chief of Ancillary Services and staff to build good relationships to further the initiatives of pharmacy operations and create a culture of effective communication
• Ability to address and problem solve day to day issues as they arise and possess the knowledge to bring emerging patterns of concern to the attention of the Chief of Ancillary Services when collaboration and advisement is needed
• Assist the Chief of Ancillary Services to develop strategies in optimizing revenue and decrease cost, utilizing financial considerations for under sourced patients
• Guide and train team members to build sustainable relationships and engage patients by going the extra mile
• Oversee the interview and hiring process in collaboration with HR team
• Lead pharmacy staff members by setting a professional example as they provide support and customer service to pharmacy patients
• Ensure staff members achieve desired service levels and take corrective action or disciplinary action as needed.
• Taking on other tasks or projects to support employees, other managers, and pharmacy operations
• Conduct performance evaluations as determined by organization for 30,60,90 day for new hires and annually for all direct reports
• Schedule all team members, approving or denying time off requests in ADP based on peak times and department needs, and approving timecards on a bi-weekly basis for direct reports.
• Conducting effective resource planning to maximize the productivity of resources (people, technology, etc.).
• When necessary and using discretion, ensure that incidents reports are filled out when patients are threatening, aggressive, inappropriate or may present a possible difficult situation in the pharmacy
• Articulate clearly to leadership any escalated situations and advise on follow up actions needed
• Ability to influence (especially without direct supervisory authority) both individuals and teams.
• Ability to implement and develop strategies, build action plans, process improvement initiatives and set goals.
• Ensure compliance to completion of all mandatory training for pharmacy staff in collaboration with Director of Talent Development

Qualifications:

• Licensed and registered pharmacist in the state of New York
• Minimum of five years' work experience in a high-volume community pharmacy setting
• Preferred experience in 340B pharmacy setting
• Preferred 1-2 years management experience in retail pharmacy setting
• Experience working with diverse, multilingual, and/or underserved populations highly desired
• Reliable transportation within the city of Buffalo and surrounding areas required

Rate: $150,000-175,000 salaried. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components. Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization. Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.