Director of Operations - Jewish Board of Family and Children's Services : Job Details

Director of Operations at Jewish Board of Family and Children\'s Services. The Director of Operations is responsible for the day-to-day oversight of the agency's real estate portfolio across five boroughs of New York City. Reporting to the Executive Director, Facilities & Capital Projects, this role ensures property operations run efficiently and safely. This position is considered Essential Personnel for the agency.

• Real Estate Portfolio Oversight: Supervise day-to-day operations for all agency properties across five NYC boroughs, ensuring maintenance issues are addressed promptly and efficiently.
• Ticketing System Management: Monitor area managers' responses to open sysaid tickets, maintaining high service levels and property uptime. Coordinate with the Coordinator, Sysaid Tickets to ensure timely acknowledgement of all work tickets by the appropriate staff.
• People & Team Management: Manage and mentor area managers who supervise handymen teams performing routine, light maintenance; coordinate with external MEP contractors and inspecting vendors for complex issues.
• Approved Vendor Work Completion and Invoice Validation: Review completed work and invoices to ensure services meet contractual and proposal specifications before authorizing payment; collaborate with the Director, Facilities Administration on payment decisions.
• Safety & Compliance: Ensure life safety vendors (elevator systems, fire alarms, etc.) adhere to contract standards, inspections and certifications; maintain understanding of local codes and state regulations to ensure property safety and regulatory compliance.
• Performance & Metrics Development: Develop and implement a comprehensive suite of performance metrics to gauge operational effectiveness of the real estate portfolio; use data to drive continuous improvement across properties.

Essential Experience:

• Minimum of 10 years as a tradesperson, preferably with experience in mechanical, plumbing, or electrical fields.
• At least 5 years of managerial experience overseeing teams or operations.
• Verifiable experience and knowledge of technical building systems.

Industry Knowledge:

• Proven understanding of maintenance operations, vendor management, and work order tracking systems (e.g., SysAid or similar).

Preferred Experience:

• Hybrid role experience with a mix of field and office responsibilities.
• Familiarity with life safety system requirements and contract management; FDNY licenses such as an F80 are a plus.
• Ability to develop and analyze performance metrics and apply data-driven insights to operational improvements.
• Prior experience managing large real estate portfolios is highly preferred.

Key Competencies:

• Leadership: Ability to lead diverse teams and foster accountability and continuous improvement.
• Analytical Thinking: Developing performance metrics and using data to drive decisions.
• Effective Communication: Liaising with internal teams, vendors, and senior leadership.
• Operational Agility: Balancing tactical planning with hands-on problem resolution to maintain property standards.
• Safety & Compliance Orientation: Knowledge of safety regulations and best practices for a varied portfolio.
• Reading Building Drawings and Construction Documents.
• Experience managing facilities staff, including performance documentation, time and leave, disciplinary procedures, evaluations, and policy adherence.

Educational / Training Required

• Bachelor's degree in Engineering, Architecture, Facility Management or related technical field with 3 years' supervisory experience; OR an Associate Degree with 5 years' technical experience, 2 years in a supervisory role; OR a High School Diploma with 7 years' verifiable building maintenance experience, 3 years supervisory.

Experience Required / Language Preference:

• Fluent in reading, writing and speaking English.
• Valid driver's license required; must obtain OSHA 30 within 6 months of employment.

Computer Skills Required:

• Proficient in Microsoft Office; ability to quickly learn Building & Grounds maintenance and fiscal software as needed.

Visual and Manual Dexterity:

• Climbing ladders as needed; walking, reaching, lifting, bending; valid driver's license required for travel; regular local travel is expected.

Working Conditions:

• Hybrid role balancing desk-based planning with regular field visits across five NYC boroughs; willing to engage on-site as needed.

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.