Director of Operations - Radiate Hospitality : Job Details

What We Look For...

We are seeking a Director of Operations to join the team to assist the General Manager in managing hotel day-to-day operations, maintaining product quality, service quality, and profitability of the property. The Director of Operations will assure the overall success of the hotel by meeting or exceeding the planning objectives for revenue, profit, guest satisfaction, and product quality. They will oversee all operations, but will primarily focus on Food and Beverage. Extensive, hands-on Food and Beverage management experience is required. This position requires a confident, self-motivated individual with an ability to make decisions and take responsibility for them.

Our ideal candidate is:

• A confident and self-motivated individual with ability to make decisions and take responsibility for them.
• A well-suited candidate will have a strong background in Food and Beverage operations and proven success managing F&B teams, outlets, and service standards.
• A well-suited candidate will have proven success in reacting and adjusting quickly to changing conditions and identifying practical ideas for dealing with them.

We are committed to finding creative team players who have what it takes to get the job done. Does that sound like you?

The Key Responsibilities:

• Direct, daily involvement in Food and Beverage operations is expected. Candidate must demonstrate a strong working knowledge of F&B service execution, staffing, quality control, and guest experience.
• Collaborates with the Executive Chef and F&B leadership to ensure menu execution, pricing strategies, and service standards are aligned with guest expectations and financial goals.
• Provide leadership and direction across Front Desk, Maintenance, Accounting, and Sales department sot ensure seamless guest experiences and operational excellence.
• Achieves legendary customer service goals by monitoring the service provided and developing and implementing strategies to achieve Legendary service levels. This position is empowered to guarantee total guest and associate satisfaction.
• Ensures that all new associates receive a thorough orientation and on-going technical training.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Partner with Accounting to manage budgets, monitor key performance indicators, and implement cost-effective strategies that maximize revenue and profitability.
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary.
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
• Monitors service and teamwork on a regular basis and counsels employees on providing legendary service and teamwork. Creates a positive work environment. Develops team members to maximize potential.
• Shares MOD responsibilities with management team

The Model Qualifications:

• Degree in Hospitality Management preferred.
• 5+ years' experience specifically in Food and Beverage management, preferably in a full-service hotel environment.
• Proven leader, results-oriented, highly creative.
• Strong experience in recruiting and retention of talent including evaluating, developing, and monitoring performance.
• Experience in managing multiple F&B outlets, banquet operations, and bar/lounges is a must.
• Excellent communication skills both written and verbal.
• Must be willing to work afternoons, evenings, and weekends as required.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.