Director of Operations - The Chef Agency : Job Details

Director of Operations is a strategic and hands-on leader responsible for the overall performance of all market and retail locations. This role oversees managers and key operational leaders, ensuring consistency, profitability, and excellence in service, product quality, and team culture. The ideal candidate is a systems-oriented leader with an entrepreneurial track record of growing sales, scaling teams, driving results, and maintaining consistency and culture across units.

Key Responsibilities: Leadership & Management

● Coordinate with the owner to develop and execute company-wide strategic goals.

● Provide leadership and strategic direction to managers and their teams across all locations.

● Develop and implement operational policies, procedures, and best practices.

● Lead recruitment, onboarding, performance management, and development of senior restaurant leadership. ● Foster a culture of accountability, collaboration, kindness, and continuous improvement. Operational Oversight

● Ensure daily operations across all units meet company standards for product quality, customer experience, cleanliness, and service.

● Conduct regular site visits and audits to evaluate operations, financial health, and employee engagement.

● Identify and solve operational challenges proactively, supporting managers with tools and training as needed. Financial Management

● Set and manage operational budgets.

● Analyze and improve company-wide financial performance (P&L, labor cost, COGS, controllables).

● Establish and monitor KPIs and benchmarks for sales, labor, inventory, and guest satisfaction. Strategic Growth & Innovation

● Play a key role in identifying and launching new locations, including hiring, training, systems setup, and cultural integration.

● Implement scalable systems for inventory, scheduling, product monitoring, and training.

● Monitor industry trends and make recommendations to keep operations competitive and innovative. Compliance & Risk Management

● Ensure all locations comply with local, state, and federal regulations related to food safety, labor, and licensing.

● Maintain a safe, clean, and inclusive work environment for all employees and customers