Director of Operations - Executive Alliance : Job Details

Our client is a 50+ year old receivables management company that is currently growing. They are seeking an experienced, goal-driven, and bright Director of Operations in the Dallas area. The Director will oversee collections and customer service.

The Company Offers

• Highly competitive six-figure base salary, plus bonus. Total compensation $150k+
• Incredible 401k, tuition reimbursement and many other perks
• TOP health insurance plans
• Great work culture with genuine people
• REAL opportunity for professional growth
• A well-regarded company in great financial shape

Responsibilities:

• Responsible for the overall leadership of the group
• Drive results by ensuring that goals, objectives and standards are achieved for delinquency, charge-off and total collection goals.
• Monitor dashboard KPI's
• Provides guidance to management staff to ensure the appropriate handling of customer complaints, as well as regulatory complaints to achieve satisfactory resolution.
• Establishes and communicates performance standards and objectives.
• Ensures the team maximizes revenue generation through specific collection activities and techniques.
• Makes recommendations to drive change with a focus on exceeding operational goals and customer expectations.
• Hiring and training employees

Experience/Requirements:

• Must have experience working for a 3rd party collection agency or BPO
• Must have 5+ years of experience with 1st or 3rd party collections
• 5+ years of director level experience
• Proven experience leading a collections team to success
• Ability to develop and implement process improvements
• Ability to prioritize work and lead a team successfully producing results
• Strong business acumen with analytical and problem-solving skills