Director of Operations - Xpedient Logistics : Job Details

Xpedient is a full-service 3rd party logistics provider. We have experience helping a diverse client base in warehousing services, transportation management, supply chain management, order fulfillment and labor needs.

Summary

Xpedient Logistics is seeking aDirector of Operations to lead and optimize warehouse operations across multiple client accounts. This senior leader will manage daily operations, ensure compliance and safety, and drive performance and service excellence. The ideal candidate has deep logistics and distribution experience, strong labor and inventory optimization skills, and excels in collaborative, data-driven leadership.

Key Responsibilities

Strategic Leadership & Team Development

• Provide oversight and direction for all warehouse operations across multiple shifts and clients.
• Develop and lead a team of managers focused on execution, accountability, and performance.
• Drive leadership development, succession planning, and employee engagement strategies.

Operational Execution & Continuous Improvement

• Ensure efficient execution of all warehouse functions including receiving, inventory, picking, packing, and shipping.
• Champion continuous improvement using Lean, 5S, and data analysis to identify and implement enhancements.
• Strong background in continuous improvement, project management, and operational excellence initiatives

Client Management & Cross-Functional Collaboration

• Serve as the primary point of contact for high-value clients, ensuring transparency and service excellence.
• Lead customer-facing meetings, performance reviews, and quarterly business reviews (QBRs).
• Collaborate cross-functionally with HR, Sales, Procurement, and Finance to align goals and resources.
• Ability to start up new projects, warehouses, and operations
• Exceptional communication and stakeholder management skills

Labor & Inventory Optimization

• Develop and manage labor strategies, including balancing full-time and temporary labor based on volume.
• Oversee inventory accuracy and control procedures to minimize shrink and optimize space utilization.
• Forecast labor and resource needs during peak and off-peak periods.

Financial Management & Reporting

• Manage P&L, budgeting, forecasting, and cost control.
• Financial acumen with experience managing budgets, forecasts, and P&L
• Review KPIs to ensure quality, safety, productivity, and service benchmarks are consistently met.
• Make data-driven decisions to improve financial performance and turn operational improvements into measurable results.
• Present regular operational and financial performance updates to executive leadership.

Preferred Qualifications

• 10+ years of progressive leadership experience in warehouse, fulfillment, or logistics operations
• Bachelor's degree in business, Supply Chain, Operations Management, Engineering, or related field (master's preferred)
• Strong understanding of leading-edge WMS/ERP systems
• Experience in transportation, quality control, and customer-facing roles
• Experience in labor planning, seasonal staffing, and inventory management

Additional Strengths

• Strong recruiting and team-building capabilities
• Ability to lead during high-pressure or peak periods with confidence and poise
• High emotional intelligence and adaptable leadership style
• Proven track record managing large teams and complex operations
• Willingness to travel or relocate as needed

Safety:

• Observe and follow health and safety regulations
• Enforce operating instructions and safety policies.
• Assist management in establishing warehouse standards and procedures
• Maintain detailed records of safety incidents
• Assign designated safety personnel
• Maintain warehouse in a clean, safe, and orderly condition.

Xpedient Logistics is an Equal Opportunity Employer.

Xpedient offers competitive wages, insurance benefits (medical, dental, vision and life), paid time off and holidays.

Compensation details: 00 Yearly Salary

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