Director of Operations - Veterans Staffing : Job Details

At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. We are seeking a Director of Operations based out of Nashville, Tennessee (TN). This is more than a job; this is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale.

Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our team, you will truly make a difference on the communities we serve.

Job Summary: Reporting to the Area Vice President, provides operational leadership for the area; assures operations is effectively integrated with other Branch functions; manages shared services for multiple Branches; assists the AVP by being a critical resource in achieving short and long term business objectives; ensures delivery of quality services; manages operations efficiently and effectively to achieve service and profitability objectives. Coordinates and directs new client transitions. Implements client satisfaction drivers. Coaches, trains, and develops field managers and supervisors. Promotes client and employee retention initiatives. From an operational perspective, is the primary resource for the AVP.

Job Duties:

• Ensures the delivery of high quality customer service through regular updates to the AVP.
• Manages shared services for other Branches, resolves operational issues; supervises staff engaged in providing payroll, accounts receivable and payroll, HR and other services.
• Analyzes operational and financial indicators to continuously improve area performance (ensures profitable operations with full profit and loss accountability).
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
• Develops and administers budget in collaboration and input from the Area Vice President.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

Benefits Offered: Based on experience, Securitas will offer a base salary range of $85,000 - $90,000/Annually in addition to a full benefit package that includes:

• $800 Monthly Vehicle Allowance
• Medical Insurance
• Life Insurance
• Dental
• Vision
• 10 Vacation Days Accrued
• 4 Floating Holidays
• 6 Sick Days
• 401K

Position Qualifications:

• Ensures delivery of high-quality customer service.
• Helps sustain client and employee retention.
• Manages branch operations to achieve profitability.
• Willing to fill in at lower levels when necessary while managing high-level responsibilities.
• Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels.

Education/Experience:

• At least 18 years of age.
• Associate's degree and 4 or more years of experience in a field related to the security industry and/or business management and responsible experience in the security industry.
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.