Director of Operations - EOS : Job Details

As the Director of Operations, you will be responsible for overseeing all operational aspects of the hotel, ensuring efficiency, strategic alignment, and achievement of business objectives. The DOO will oversee the operation of the Rooms Division, including Front Office, Housekeeping, and Guest Services, along with Engineering and the Food & Beverage departments. Reporting directly to the General Manager, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. Your goal will be to maintain Hotel Zoe's reputation as a premier destination for hospitality and excellence.

Key responsibilities include:

• Ensure every guest enjoys a seamless and luxurious stay by implementing and maintaining superior service standards.
• Monitor guest feedback channels and respond proactively to address concerns or enhance experiences.
• Collaborate with other departments to create personalized experiences that align with the hotel's sophisticated hideaway concept.

• Oversee all aspects of Front Office, Housekeeping, Food & Beverage and Engineering operations.
• Develop and implement strategic initiatives to optimize operational efficiency, occupancy, and revenue.
• Manage budgets, control costs, and ensure financial goals for all departments are achieved.

• Recruit, train, and mentor a dedicated team committed to delivering world-class service.
• Foster a culture of collaboration, empowerment, and continuous improvement within all departments.
• Conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction.

• Ensure all department operations comply with hotel policies, local regulations, and safety standards.
• Maintain a pristine and welcoming environment in all guest areas.

• Bachelor's degree in hospitality management or related field (preferred).
• Minimum of 5 years of progressive leadership experience in the Operations Division or similar role in a luxury or boutique hotel setting.
• Proven track record of driving guest satisfaction and operational success.
• Exceptional leadership, communication, and organizational skills.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Passion for delivering personalized service in a sophisticated environment.

Due to the cyclical nature of the hospitality industry, management may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Annual Salary: $125,000 - $145,000 + Discretionary Bonus Plan

Management Benefits:

Tiered Medical Plans- Cigna or Kaiser

Disability

Tiered PPO Dental Plans

Voluntary Supplemental Medical Plans

Vision

Paid Holidays

PTO and Sick Pay

Flexible Spending Account (FSA)

401K Matching Program

Life & AD&D Insurance

Pre-Tax Commuter and Parking Benefits

Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.