Director of Operations - PermCap : Job Details

PermCap is a $5.0bn multi-family office and endowment manager. The firm was founded in 2011 and employs 17 people full-time with offices in New York City, Charleston, South Carolina, and San Diego, CA.

Position

We are seeking a Director of Operations to lead and scale our operational infrastructure. This role is ideal for a hands-on operator with deep technical expertise and the strategic mindset to evolve alongside the firm. The Director will oversee a three-to-five person operations team responsible for all non-investment and non-client-facing functions, including trade support, reporting, treasury, compliance coordination, and data integrity. As PermCap continues to grow its AUM and client base, this individual will play a critical role in building a scalable, institutional-quality operations platform.

This role is in-person and may be located in Charleston, SC or New York, NY.

Responsibilities:

Client Reporting

• Maintain data integrity and performance reporting for ETFs, mutual funds, single stocks, and alternative investments.
• Oversee production, review, and deliver timely, accurate client reporting packages across families, foundations, and institutional clients.
• Serve as a key point of contact for clients and portfolio managers regarding client report delivery and related questions.
• Manage the full trade lifecycle across asset types and custodians, including execution, reconciliation, and settlement.
• Coordinate with custodians and internal teams to ensure timely and accurate trade processing.

Treasury & Cash Operations

• Oversee all treasury and custody operations, including wires, cash movements, capital calls, redemptions, and distributions.
• Monitor and manage daily liquidity needs across client portfolios and custodians.

Investment Data & Reporting Systems

• Evaluate and implement automation tools and AI-enabled solutions to enhance reporting accuracy and workflow efficiency.
• Administer and maintain limited partnerships (LPs), including NAVs, capital activity, valuations and yearly audit.
• Oversee daily investment operations and data flows across custodians, fund administrators, and platforms such as Addepar.
• Lead client onboarding including account openings, custodial linkages, and data configuration.
• Ensure accuracy and integrity of data outputs used by the investment team for performance analysis, positioning, and client reporting.
• Build and refine SOPs and internal workflows to support operational scalability, control, and consistency.

Compliance & Legal

• Oversee SEC regulatory compliance processes including KYC/AML, account reviews, and internal documentation.
• Provide audit support, including the preparation of financial workpapers and coordination with fund administrators and external auditors.

Qualifications

• 7–15 years of experience in investment operations, ideally at a multi-family office, outsourced CIO (OCIO), or investment advisory firm.
• Understanding of Addepar (or other comparable performance software), custodial systems (Fidelity, Schwab, Pershing, etc.), and alternative investment workflows.
• Strong working knowledge of limited partnerships, capital calls/distributions, audit processes, and NAV reporting.
• Technically minded and process-driven, with a bias toward systems improvement and automation.
• High attention to detail and comfort managing large data sets across multiple systems.
• Strong communication skills, with the ability to interface across internal teams and external service providers.
• Experience in managing multiple operations team members
• Bachelor's degree required; advanced degrees or certifications (e.g., CFA, CPA, CAIA) are a plus.
• Interest in emerging technologies, particularly in the areas of automation and AI, to improve operational efficiency and reporting.

Salary range $150,000-$250,000 based on experience.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing

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