Director of Operations - Extension Health : Job Details

We're seeking a strategic and execution-oriented Director of Operations to oversee the daily operations of our membership program and concierge medical services. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams.

The ideal candidate is a proven operator in high touch, concierge type settings and must have experience managing teams of up to 20 people in operationally intensive environments, particularly in luxury hospitality or high-touch wellness services. A background in healthcare is a bonus, but not a must.

Key Responsibilities

• Lead and manage all day-to-day operations across membership and concierge services
• Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success
• Partner with clinical leadership to streamline care delivery and elevate the patient experience
• Design and implement scalable systems, SOPs, and processes to improve efficiency and quality
• Track KPIs across patient satisfaction, team performance, and operational benchmarks
• Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele
• Lead hiring, training, and performance management for non-clinical teams
• Develop and manage operational budgets and vendor relationships
• Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff

Qualifications

• 7+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitality
• Experience overseeing teams of 10–20+ across multiple functions
• Strong background in building operational infrastructure and scaling service businesses
• Deep understanding of high-end service standards for HNW clients
• Healthcare or wellness industry experience strongly preferred
• Highly organized, systems-minded, and solution-oriented
• Strong leadership, communication, and cross-functional collaboration skills
• Performance Bonus: Up to 20%
• Health, dental, and vision benefits
• Membership perks and longevity testing/treatments
• PTO, sick days, and observed holidays
• Opportunity to grow with a category-defining brand in the health span space

Position Summary

• Position Type: Full-time
• Reports to: CEO, (Interim Supervisor; may be updated)
• Work Location: Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration

About Extension Health

Extension Health is a full-stack platform for proactive, personalized healthcare—combining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend health span. We provide unmatched access to advanced medicine, bespoke care pathways, and white-glove service under the leadership of Dr. Jonathann Kuo.

As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. We are now introducing a tiered membership model aiming to establish a new benchmark for health optimization.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesHospitals and Health Care

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