Director of Operations - SkyBridge Luxury & Associates : Job Details

SkyBridge Luxury & Associates, in collaboration with a leading Hospitality Partner are seeking a visionary Director of Operations to lead total operations for our Montgomery property.

This executive role is central to driving employee engagement, elevating guest satisfaction, and optimizing profitability—all while upholding Forbes and AAA service standards.

Position Summary

The Director of Operations is a senior leadership role responsible for guiding the Rooms and Food & Beverage (F&B) department leaders, ensuring operational excellence, financial performance, and exceptional guest experiences. Reporting directly to senior management, this leader will execute the strategic vision of the organization and cultivate a culture of service and innovation.

Key Responsibilities

Strategic Leadership & Operational Excellence

• Provide executive oversight for all hotel operations, including Rooms, Housekeeping, and F&B.
• Lead day-to-day operations with a hands-on, approachable leadership style.
• Serve as a role model for operational excellence, stepping into key roles when needed.
• Champion a guest-centric culture that delivers world-class service and upholds brand standards.

Financial & Operational Accountability

• Analyze daily revenue and labor reports to ensure efficient operations without compromising quality.
• Collaborate with Revenue Management, Department Heads, and the GM to meet and exceed budget targets.
• Oversee cost controls for food, labor, and operations, driving profitability.
• Use data analytics to identify opportunities for growth and refine operational strategies.

Flexibility & Operational Support

• Adapt to operational demands, including evenings, weekends, and holidays.
• Provide support for specialty programs like banquets, coffee programs, and in-room dining.

Qualifications

• 3+ years of senior leadership experience in upscale hospitality operations.
• Proven expertise in hotel and restaurant operations, with a track record of driving guest satisfaction and revenue growth.
• Bachelor's degree in Hospitality Management or related field (preferred).
• Strong knowledge of Forbes and AAA service standards.
• Proficiency in operational systems: Agilysys POS, ADP, Opera Cloud, KYC Hotel Optimization.
• Exceptional leadership, communication, and problem-solving skills with the ability to inspire teams.