Director of Operations - Bighornlaw : Job Details

Are you a high-performing Director of Operations with experience in commercial real estate who thrives in a fast-paced, growth-oriented environment?

Ask yourself:

• Is your work ethic a 10 out of 10 (or higher)?
• Do you have true GRIT, tenacity, and the mindset that anything is possible?
• Are you a creative problem-solver who never compromises on quality or detail?
• Do you build strong relationships quickly and adapt easily on the fly?
• Do you live by the phrase, “If it is to be, it's up to me”?

Our values:

• We are United
• I am a Lifelong Learner.
• I am Trustworthy.

If you're nodding enthusiastically, keep reading — you may be exactly who we're looking for.

The Delia Group is growing its commercial real estate division, and we're seeking a proactive, detail-driven Director of Operations to support our team behind the scenes so we can scale faster and smarter. We're looking for someone who already understands the unique dynamics of commercial real estate and can step in with confidence from day one.

This is not just a support role — it's a strategic partnership. You'll play a vital role in streamlining operations, managing key projects, and giving our leadership team the space they need to drive business growth. If you're ready to bring your experience, systems-savvy mind, and initiative to a fast-paced real estate business, this may be the perfect opportunity for you.

Primary Objectives

The Director of Operations will serve as the right hand to our commercial real estate operations team, ensuring nothing falls through the cracks. This role is central to maintaining operational excellence and driving efficiency across transactions, marketing, team management, and client communications.

Compensation

• Salary Range: $60,000 -$70,000
• Growth Potential
• Paid Time Off

Transaction Management (Contract-to-Close):

• Oversee all aspects of commercial real estate transactions from executed contract to close. Ensure deadlines are met, critical dates are tracked, due diligence is managed, and documentation is organized and accessible.

Listing & Marketing Management:

• Manage and update active listings across multiple commercial real estate platforms (e.g., LoopNet, Crexi, Costar, MLS, etc.).
• Coordinate the completion of property marketing packages, working closely with internal and external resources to ensure accuracy and polish.
• Maintain consistency and visibility by scheduling and posting engaging, brand-aligned content on the company's social media platforms.

Document & Systems Management:

• Keep all transaction and due diligence files organized and compliant, ensuring ease of access for the team and clients.
• Draft and maintain critical dates sheets for contracts and LOIs.
• Prepare and manage contract addendums and assist in light contract review when needed.

Team & VA Oversight:

• Train, manage, and hold accountable a team of Virtual Assistants (VAs), including overseeing task completion, productivity, and performance.
• Manage and process payroll for VAs accurately and on time.

Client & Lead Communications:

• Own the management of the company inbox, ensuring timely and professional responses to incoming emails and property information requests.
• Ensure all inquiries are routed appropriately and followed up on without delay.

Website Management:

• Keep the company website updated with current listings, team updates, and marketing materials to reflect the most accurate and engaging brand presence.

Deal Support:

• Assist in the creation and submission of Letters of Intent (LOIs) for commercial properties.
• Maintain templates and documentation for efficiency and accuracy in future deals.

• Commercial real estate experience is REQUIRED with solid industry knowledge.
• Highly organized and skilled in managing multiple projects, deadlines, and priorities.
• Clear, professional communicator with strong written and verbal skills.
• Detail-oriented with a sharp eye for design and brand consistency.
• Proficient in financial tasks, including payroll and accurate recordkeeping.
• Calm under pressure and focused in fast-paced environments.
• Service-minded, team-focused, and committed to operational excellence.
• Growth-oriented, coachable, and always seeking improvement.
• Self-motivated, solution-focused, and proactive.
• Collaborative team player, willing to support lead generation and shared goals.

Salary Range: $60,000 - $70,000

About The Delia Group

The Delia Group is one of the fastest-growing and most trusted real estate teams in Southeast Michigan. Founded by Joe and Renee Delia, the group has closed over 4,000 transactions and exceeded $1 billion in total sales volume. Known for their client-first approach, expert negotiation, and deep market knowledge, the team delivers outstanding results across residential resale, new builds, mortgage solutions, and title services. As part of their continued growth, they've launched a commercial real estate division to meet the rising demand for expert-level support in that space.

The team operates with a commitment to excellence, integrity, and collaboration. With a strong presence in key communities like Rochester, Royal Oak, Ann Arbor, and Northville, they partner with other elite teams and invest in their people through ongoing training and a culture of support.