Director of Operations - Unapologetic Foods : Job Details

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Unapologetic Foods restaurant group is seeking an experienced and hands on Regional Manager to oversee daily Rowdy Rooster fast casual restaurant operations. Join the spicy revolution in fast-casual dining!

The ideal candidate will build and manage successful, scalable fast casual restaurant management modules that drive business results. Ensuring execution of the highest standards of service, and guest satisfaction across all units under the Rowdy Rooster brand.

At Unapologetic Foods, the dynamic team behind Michelin Star Semma, Dhamaka, Adda, Rowdy Rooster, Masalawala and Naks. We strive to push the boundaries of traditional culinary arts. Presenting restaurant concepts that are both innovative and deeply rooted in the rich cultural heritage of India.

Responsibilities

Key responsibilities include managing the day to day operations and l eading operational excellence:

Brand Organization:

• Build Rowdy Rooster SOP's and playbook for existing and upcoming unit openings
• Develop and drive field management training programs
• Support the field in implementing changes that bring optimal business results
• Mentor restaurant staff to uphold the highest levels of professionalism, hospitality, and unit performance
• Collaborate with Human Resources to investigate escalated employee complaints and maintain high employee satisfaction

Guest Experience:

• Champion a culture of exceptional guest service and hospitality, ensuring that every guest receives a memorable dining experience
• Investigate and resolve complaints about quality and/or service or food

Reporting and Quality Control:

• Conduct unit audits to ensure adherence to company standards
• Create and foster unit communication streams that ensure necessary insights including:
• Daily shift recap
• Areas to address
• Oversee food and beverage quality control measures, ensuring consistency, freshness, and presentation excellence in compliance with DOH regulations
• Collaborate with Facilities team on any existing unit renovation needs to preserve restaurants
• Develop strong relationships with our F&B vendors to leverage our buying power across the enterprise to offset our cost

Qualifications

• NYS DOH card/food handlers certificate
• A minimum 5 years of current, salaried management experience in fast casual or similar environment
• Experience overseeing multi-unit operations
• Expertise in scheduling, labor costs, and standard operating procedures
• Strong passion for the guest experience and satisfaction
• Must be professional and well-spoken with excellent communication skills

Skills

• Strong knowledge of restaurant industry trends, operations strategies, food and beverage management best practices
• Proven experience in team management and leadership role
• Forward thinking with excellent organizational insight and business acumen
• Proficient in using POS, Google Suites, Excel, Toast systems and other management software
• Experience in interviewing, hiring, and training new employees
• Ability to work in a fast-paced restaurant environment while maintaining attention to detail

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesFood and Beverage Services

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