Director of Operations - saia communications : Job Details

Saia Communications seeks a Director of Operations for our Buffalo, NY, headquarters office. The individual in this position will supervise the daily operations of our installers, technicians, programmers, repair technicians, dispatch, and customer service representatives servicing the Western New York area. This person will be required to coordinate our service calls, installations, maintenance, testing, troubleshooting, programming, and repairs of telecommunications equipment for our engineering, field, and shop operations. This individual will lead these functions to ensure they are completed on time and within budget.

Job Responsibilities

• Consistently demonstrate core values and professionalism.
• Coordinate the scheduling and dispatch for all installers and technicians
• Collaborate with direct reports regularly to encourage open communications and cohesive teams, motivating employees to achieve peak productivity and performance
• Supervise, coordinate, and perform tasks associated with service calls, installations, project management, and equipment repairs
• Execute the company's strategic vision and service metrics
• Manage and develop budgets, policies, and procedures
• Maintain knowledge of staff's training and capabilities
• Facilitate training for installers and technicians as required
• Conduct performance reviews and establish expectations
• Responsible for learning and implementing updated knowledge of customer systems
• Ensure updated industry technical standards are implemented
• Interact with customers as needed and ensure the delivery of exceptional customer service and high-quality workmanship
• Promote and adhere to all safety policies and procedures
• Ensure technicians have the necessary tools, licenses, and certifications
• Collaborate with management to ensure objectives are being met and are in line with company targets
• Other duties as assigned

Education

• Bachelor's Degree

Skill Requirements

• Experience in telecommunications is not required but preferred, and experience in personnel management is most important.
• Minimum of 5+ years in a successful managerial capacity
• Ability to work independently and as an active member of a team
• Proficient with all Microsoft Office products
• Proven background in providing excellent customer service
• Solid knowledge of department functions
• Ability to circumvent unforeseen issues through efficient planning
• Strong multitasking, time management, and prioritization skills
• Good interpersonal skills as communication will be required
• Excellent organizational skills
• Strong foundation and understanding of technology
• Self-motivated and directed
• Energetic, outgoing, and friendly demeanor
• Must know about employee development and performance management skills
• Strong interpersonal skills to handle sensitive and confidential information.

Saia Communications, Inc. is the leading communications company in Western and Central New York and the largest Motorola Solutions Radio Solutions Channel Partner in the Buffalo area.

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