Director of Operational Monitoring and Support - Mountain America Credit Union : Job Details

Mountain America Credit Union (MACU), managing over $20 billion in assets, the Director of Operational Monitoring and Support will report to the Vice President of Account Operations and oversee enterprise-wide support functions like complaints monitoring, operational performance, and workforce management. The Director ensures operational consistency, regulatory compliance, and service excellence across various business units, leading cross-functional teams, implementing scalable systems, and driving continuous improvement. Job Description. LOCATION - Mountain America Center 9800 S Monroe St. Sandy, UT 84070 SCHEDULE - Full Time - This position can be hybrid (in office and remote work) OR can be considered for fully remote work with occasional visits to corporate office, depending on business need. To be effective, an individual must be able to perform each job duty successfully. Lead the design and implementation of support strategies that align with enterprise compliance and service s...Monitoring, Director, Support, Operations, Monitor, Operation, Technology, Banking