Director of Nutrional Services - Samaritan Healthcare : Job Details

Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. This position is responsible for overseeing the Nutrition Services Department, which includes Inpatient Nutrition Services, Food Services (Catering, Patient, and Cafeteria Service). This role is responsible for developing personnel from the selection process, through orientation, and ongoing staff development. Develops departmental goals, writes policies and procedures. Maintains effective communication between staff and the healthcare organization to facilitate high quality delivery of food and nutrition services. Benchmarks all services provided, conducts quality improvement studies to improve services in a cost-efficient manner. This is a full-time salary exempt position. DIRECT REPORTS: • Registered Dietitian, Dietetic Assistant, Cook, Food Preparer & Executive Chef. ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS:I. Relational Leadership: Make positive effective relationships a priority. a. Relationship Orientated, developing and fostering relationships through respect, open communication, trust and partnership. b. Developing the campus to serve the region c. Valuing patients, families, employees, community, physicians, & partners d. Volunteerism (Ambassador for Samaritan) and participates in community events e. Active participation, representing the interests of Samaritan, in professional associations. f. Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports. g. Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award. h. Promoting Wellbeing II. Strategic: Champions of the vision and strategies of Samaritan a. Active involvement in the planning process b. Inspiring alignment and development of operational practices to achieve business goals c. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time. d. Building partnerships to maximize Samaritan achievement e. Business Planning f. Consistency and accountability III. Operations: Effectively oversees and directs day-to-day operations. a. Efficiency b. Staffing and work assignments c. Patient Care d. Work Flow e. Resources/equipment/materials f. Keeping professional knowledge and skills current to make operations work effectively g. Project and Process Management h. Improving Communication – through communication boards, huddles and department meetings IV. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability a. Develops and fosters an employer of choice culture b. Attracts, develops and retains talent c. Evaluates competency and education d. Employee Relations e. Recognition f. Coaching g. Discipline and counseling h. Expectations and accountability i. Involvement and communication j. Relationship, connection and employee engagement k. Employee safety and security l. Legal, regulatory and policy compliance m. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts) n. Effective Hiring & Onboarding – through peer panel interviewing, behavior-based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90). V. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department. a. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry). b. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review. VI. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others. a. Inspires and assures alignment with family centered patient care. b. Regulatory compliance (DNV, DOH, Stark, etc) c. Data analysis and development of appropriate initiatives d. Promotes best practice e. Active involvement in committees, teams, etc f. Outcome improvement through data analysis g. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures. h. Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards. VII. Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.ESSENTIAL SKILLS AND EXPERIENCE:1. Education: a. Bachelor's degree in food service management, dietetics, nutrition or related business field required. b. Master's degree preferred 2. Experience: a. Two (2) years' experience in a managerial position. b. Five (5) to seven (7) years' experience in nutritional services or food services industry with emphasis on acute care and/or same experience with an environmental services background. c. Prior experience with DOH, DNV or TJC compliance surveys preferred. d. Prior oversight of Environmental Services or Nutritional Services preferred. 3. License: a. Current Washington State Food Handler's permit. b. Certified Food Protection Manager recognized by Washington DOH. c. Nationally Certified Dietetic Manager or Certified Food Protection Professional preferred or obtained within 1 year of hire. 4. Skills: a. Computer skills (Word, Excel) prior inventory system experience a plus. b. Demonstrates competency on equipment listed on department specific checklist. c. Excellent verbal and written communication skills. d. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. e. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. f. Demonstrates competency in ability to care for customers/patients across the age continuum. g. Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. Ensures self-compliance with organization policies and procedures as well as labor agreements. h. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. i. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. j. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. PHYSICAL REQUIREMENTS: 1. Most of this job's time is spent in an air-conditioned office as deskwork. Requires moderate physical activity when demonstrating work techniques, conducting departmental rounding and holding departmental huddles 2. Medium physical effort lift, carry up to 25 lbs. 3. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan Healthcare professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.