Career Opportunities with Dartpoints Operating Company
Careers At Dartpoints Operating Company
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POSITION SUMMARYThe Director of Network Operations is responsible for delivering and maintaining a 24x7x365,99.999% availability, scalable, secure, and redundant Cisco based network infrastructure in amission critical, multi data center network environment. The Director will be primarily responsiblefor customer network provisioning, network design and implementation, network security policydevelopment and implementation, customer support, and other duties associated with the operations ofDartPoints' public and private network infrastructure.
PRIMARY RESPONSIBILITIES
Implement the design, development, and execution of DartPoints' public and private networkinfrastructure and develop a strategy for the operation and maintenance of this core networkinfrastructure to ensure maximum uptime of at least 99.999%.Work to assure timely and accurate installation of customer network services.Monitor the daily operations, performance, and security of the overall network, responding toproblems and incidents as necessary in accordance with operating policy and customer facing servicelevel commitments.Drive the ongoing development and enhancement of DartPoints' Network Architecture.Plan, anticipate, test, and document infrastructure changes and impacts before implementation inthe production environment.Troubleshoot configuration issues involving software conflicts, hardware problems, networkprotocols (TCP/IP, IS/IS, OSPF, BGP).Assist in the development, implementation, documentation and adherence to strong networksecurity techniques, and policies including incident response procedures.Assist in the development and documentation of other network operating policies and proceduresto include: Acceptable Use for Employees and Customers of DartPoints, Data & Information Securityfor operating procedures and infrastructure, Tape Back-up, Testing and Restoration, DisasterRecovery, System Change Management.Work with sales staff in the design and implementation of customer solutions.Assist staff with the proper operation of the corporate network systems.Work with external vendors and support providers as required.Adhere to and enforce DartPoints' technical policies and system change-managementprocedures.Perform ongoing analysis of carrier network infrastructure to assure maximum return oncontracted services.Manage carrier vendor relationships to assure best pricing, installation, and service structuresavailable.Build Internal Industry Awareness: Continually seek industry and market information to provideDartPoints with the information necessary for successful business development.Monthly Executive KPI data and reporting.Other - Assist with other responsibilities as assigned by your management.QUALIFICATIONS
Education: Bachelor's degree in technology related discipline.Related Work Experience: 8-10 years of experience leading network team.Ensure Program/Industry certification requirements are met for employees based off vendorprogram requirements.Certifications: Cisco CCNP or commensurate.Technical Skills: ISP experience, BGP, Cisco, Carrier grade network, network security.Other: Sense of urgency, self-motivated, attention to detail, product architect,documentation.THE FOLLOWING CRITERIA APPLY TO ALL POSITIONS:
Employees must complete individual objectives as assigned.Employees must demonstrate commitment to all corporate core values: Customers First, Integrity,Initiative, Problem-Solving.Disclaimer: This job description has been designed to indicate the general nature and level of workperformed by employees within this position and may change at any time with or without notice. Itis not designed to contain or be interpreted as a comprehensive inventory of all duties,responsibilities, and qualifications required of employees assigned to this job.
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