Director of Network Operations, Edge Devices - Metropolis Technologies : Job Details

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. We reimagine parking to enable millions of consumers to simply drive in and drive out, delivering fast, convenient experiences that extend beyond online interactions. This role oversees the end-to-end operation of our network and computer vision infrastructure to ensure performance, reliability, scalability, and security of our core vision platform.

The Director of Network Operations, Edge Devices will oversee the end-to-end operation of our network and computer vision infrastructure. This role is critical to ensuring the performance and reliability of network and production systems across our core vision platform. The ideal candidate will bring deep technical knowledge, leadership experience, and a strong commitment to reliability, scalability, and security.

• Strategic Leadership: Develop and lead the network and production systems operations strategy aligned with business objectives, especially those tied to computer vision hardware performance in dynamic, real-world environments
• Team Management: Lead, mentor, and develop a team of network engineers, systems engineers, and automation developers, fostering growth in hands-on AI and robotics operations
• Network Performance & Optimization: Conduct analysis and implement improvements to maintain optimal health and efficiency of field-deployed networks and production systems, distributed across sites worldwide
• Alerting & Monitoring: Build and maintain large-scale, production-grade alerting and monitoring systems, especially those supporting edge AI and robotics systems
• Incident Management: Establish and manage an effective incident response protocol, ensuring rapid response and resolution of issues across our infrastructure
• Fleet Management: Implement and manage solutions for monitoring, deploying, and maintaining hardware across diverse environments (e.g., warehouses, industrial sites, parking facilities)
• Capacity Planning & Scaling: Collaborate with technical and business teams to plan and implement scaling for both network and production infrastructure to support increasing hardware deployment footprints
• Budget Management: Manage the operational budget, making cost-effective decisions on hardware, field tools, and technology investments
• Vendor Management: Collaborate with network and hardware vendors, negotiate SLAs, and manage performance with a focus on computer vision components, edge compute, and connectivity solutions
• Continuous Improvement: Proactively identify and implement opportunities to enhance operational efficiency, uptime, and reliability across our infrastructure
• Travel: Some travel required for site launches, customer visits, and hardware deployments (Up to 25%)

• 10+ years of experience in network or production systems operations, with at least 5 years in a leadership role
• Strong expertise in deploying and operating real-world computer vision or robotics systems, including knowledge of Linux systems, network protocols, and edge compute concepts
• Demonstrated experience with large-scale field deployments and operational support for distributed hardware
• Proven ability to lead high-performing technical operations teams in fast-paced environments
• Excellent project management and prioritization skills, especially across field engineering, infrastructure deployment, and support
• Clear communicator with the ability to explain highly technical topics to non-technical stakeholders, including external partners and customers
• Certifications such as CCNP, CCIE, or equivalent are highly valued
• Experience in a high-growth or technology-driven company

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub
• Observability: Datadog

Salary and benefits: The anticipated base salary is $175,000 to $205,000 USD annually. The actual base salary is determined by multiple factors, including qualifications, experience, skills, certifications, location, and other relevant considerations. Base salary is one component of Metropolis's total compensation package, which may include healthcare benefits, a 401(k) plan, disability and life insurance, stock options, bonus plans, and more.

Equal opportunity: Metropolis Technologies is an equal opportunity employer. We make hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.