Director of Learning and Development - A First Name Basis Home Care : Job Details

Job Description: Director of Learning and Development

About A First Name Basis

A First Name Basis is dedicated to elevating in-home care, helping older adults and individuals with intellectual or developmental disabilities age in place with dignity and independence. Operating across 40 offices in Arkansas, Louisiana, Mississippi, and South Carolina, we provide customized care plans including personal care, meal preparation, medication management, transportation, and companionship. With over 6,000 employees (doubling year-over-year), we prioritize hiring top-tier talent and equipping them with exceptional training and support to deliver outstanding service. Our core values—customized care, caregiver compatibility, and promoting meaningful days—guide our commitment to excellence.

Position Overview

As Director of Learning and Development, you'll lead the creation and standardization of training programs for our 150+ Care Managers, ensuring uniform operations across all locations like a well-oiled franchise model. You'll develop engaging materials in our LMS, oversee intensive 3-week onboarding, travel frequently to offices for hands-on training and evaluations, measure and improve skills through metrics, and build tech-enhanced tools to support ongoing development. This role is pivotal in upholding our promise to equip team members with the right training for superior care delivery.

Key Responsibilities

• Design and implement scalable training curricula in the LMS, focusing on consistency in care management practices.
• Lead comprehensive 3-week onboarding programs for new Care Managers, incorporating our values of independence and customized care.
• Travel extensively (up to 50% time) to 40+ offices for in-person training, skill assessments, and performance audits.
• Develop metrics to track Care Manager proficiency; collaborate with Area Managers on remedial training or performance decisions.
• Build innovative software tools and mobile app integrations to enhance learning, drawing on our tech-forward approach to caregiver support.

Qualifications

• 5-10+ years in Learning & Development, preferably in multi-site healthcare, home care, or service industries.
• Proven experience creating LMS content, standardizing training across locations, and using data for skill measurement.
• Tech-savvy with software development skills (e.g., building interactive modules or dashboards).
• Strong background in adult education, facilitation, and performance management.
• Willingness to travel frequently; Bachelor's degree in Education, HR, Business, or related field preferred.
• Alignment with our values: passion for elevating care through top-tier training and support.

What We Offer

• Competitive salary and benefits, including health/dental insurance, 401(k)
• Opportunity to shape a growing company doubling YoY, with market-leading compensation and professional development.
• Supportive culture focused on caregiver and manager success, embodying our Caregiver Compatibility Guarantee.

Join us in Plano, TX (HQ) and make a meaningful impact. Apply by sending your resume to [[email protected]] or visit afirstnamebasis.com for more. A First Name Basis is an equal opportunity employer.