Director of Labor Relations - Delaware North : Job Details

Delaware North is hiring a Director of Labor Relations to join our team in Buffalo, New York. As the Director of Labor Relations, you will be responsible for providing leadership in developing, achieving, and maintaining high-quality labor relations support and service. If you are passionate about hospitality and are looking for complex, stimulating work leading high-performing teams, apply now.

Minimum – Anticipated Maximum Base Salary: $132,100 - $178,400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Support senior leadership in shaping and executing labor relations strategy, ensuring alignment with corporate and HR objectives
• Serve as chief negotiator at the bargaining table and provide expert guidance on collective bargaining agreements, grievances, and arbitration
• Ensure compliance with labor laws and contract terms, collaborating with legal teams and communicating updates across functional areas
• Develop and deliver training on labor relations best practices, de-escalation, and issue-free workplace strategies to management and team members
• Establish and lead labor-management committees, create costing models, and contribute to the development of a forward-thinking labor relations function

• Minimum of 10 years of collective bargaining agreement (CBA) labor relations experience required, preferably in the hospitality or service industry but will consider all industries
• Juris Doctor degree desirable
• Relationship Management skills, including strong interpersonal and communication skills
• Ability to work in a team environment but also able to work autonomously
• Able to travel 35% or more
• Remote option available if outside the Buffalo, NY area. Candidates local to Buffalo area will work hybrid at our corporate office.

Monday to Friday

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.