Director of Housekeeping - Accor North America : Job Details

Responsible for the successful performance of all aspects of the Housekeeping Department - Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability - Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department - Ensure effective Colleague planning, selection, training and development strategies are in place - Ensuring that all leaders understand the hotels Performance Corrective Action policy and follow as required - Search for industry trends and implement enhancements to product and service - Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans - Track and address all guest comments and concerns - Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas - Ensure the necessary resources; functional tools & equipment including linen are r...Director, Housekeeping, Department