Director of Guest Services - Montage International : Job Details

Major areas of responsibility/ management include, but are not limited to:Create, implement and execute department trainings, recruiting and innovative pre-shifts. Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings. Create and implement profit and flow-through enhancing strategies and programs. Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts. Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times. Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success. Lead by example; support the department operation and provide direct service to guests as needed. Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws. Ensure all Human Resource standards and procedures are met on a daily basis. Support the hotel's life-safety systems and be prepared at a...Guest Service, Director, Guest, Retail