Director of Front Office - Accor North America : Job Details

Reporting to the Director of Rooms, the Director of Front Office is responsible for meeting & exceeding the needs of our three constituents: Colleagues, Owners, and Guests through the smooth and efficient operation and profitability of the Front Office and related departments. RESPONSIBILITIES:Oversee operations of the following departments: Guest Reception, Royal Service (PBX), VIP Services/ Rooms Controller, Concierge, Guest Experience and Guest Services. Establish and maintain a good working relationship between the hotel and local community affairs. Maintain standards of conduct and appearance as outlined in hotel policies. Participate in communication meetings within all related departments to front office. Adhere to the code of business conduct. Ensure managers from the Front Office have adequate training and career development to ensure solid succession planning. Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction. Oversee hiring,...Director, Guest Service, Office, Operations, Business Services