Director of Front Office - Hotel Talent NYC : Job Details

We are seeking a dynamic and experienced Director of Front Office to join our team. The ideal candidate will be a hospitality professional with a passion for excellence in guest service and a proven track record of leadership in a front office setting.

Job Responsibilities:

• Front Office Leadership: Provide leadership and direction to the front office team, ensuring the highest levels of guest satisfaction.
• Guest Service Excellence: Maintain and enhance the hotel's reputation for exceptional guest service, handling guest inquiries, complaints, and special requests.
• Team Management: Recruit, train, and supervise front office staff, fostering a positive and collaborative work environment.
• Operations Management: Oversee daily front office operations, including check-in/check-out processes, reservations, and room assignments.
• Revenue Maximization: Work closely with the General Manager to maximize room revenue through effective yield management and upselling strategies.
• Quality Assurance: Ensure that all front office procedures and protocols are followed to maintain the highest standards of quality and efficiency.
• Budget Management: Develop and manage the departmental budget, controlling expenses while maintaining service quality.
• Guest Feedback: Monitor and respond to guest feedback, using it as a tool for continuous improvement.

Requirements:

• Bachelor's degree in Hospitality Management or related field preferred.
• 3+ years of progressive experience in front office management in a luxury hotel environment.
• Strong leadership and interpersonal skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication skills, both verbal and written.
• Flexibility to work evenings, weekends, and holidays as needed.

*The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc.The compensation and benefits information are provided as of the date of this posting. company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.*

Source: Hospitality Online