Director of Front Office - Lodging Dynamics Hospitality Group, LLC : Job Details

Location: The Charter Hotel - Seattle, WA\n. JOB SUMMARY\n. The Director of Front Office is responsible for overseeing all Front Office operations, ensuring the highest level of guest satisfaction, team performance, and operational efficiency. This role leads the Front Office team, including Front Desk, Bell Services, Concierge, and Guest Services, while collaborating closely with other departments to deliver a seamless and elevated guest experience.\n. ESSENTIAL JOB FUNCTIONS\n\n. Provides leadership and strategic direction for all Front Office operations, ensuring consistent service excellence.\n. Recruits, trains, mentors, and evaluates Front Office management and line team members to maintain a high-performing team.\n. Maintains and improves guest satisfaction scores by monitoring service standards and addressing any service recovery needs.\n. Oversees the room assignment process, VIP arrivals, group blocks, and special requests to ensure a flawless check-in\/check-out experience.\...Director, Office, Microsoft, Operations, Team Member, Management, Business Services