Director of Front Office - Hyatt Hotels Corporation : Job Details

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director/ Hotel Manager. The Front Office Director is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Director should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation, Front of the House Guest Services and Guest Services Heart of the House, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: Responsible for short- and long-term planning and the management of the hotel's Front Office operations Develop and recommend the budget, labor cost plans and...Director, Guest Service, Office, Operations, Hotel, Customer Service, Business Services