Director of Equipment Service - ZRG Careers : Job Details

Technica is seeking a strategic, results-driven Director of Equipment Service to lead and oversee all aspects of our equipment service operations—spanning procurement, installation, preventative maintenance, repair, and post-sales technical support. This leadership role is critical to ensuring our customers receive outstanding service, rapid support, and the highest uptime possible across our advanced equipment lines.

The ideal candidate is a hands-on leader with a background in technical service operations, a strong understanding of industrial or capital equipment maintenance, and ideally 3+ years of experience within the PCB or PCBA manufacturing industry.

Candidate Profile:

Required Skills & Experience:

· Bachelor's degree in Engineering, Business, Operations, or related technical field (preferred).

· 5+ years of experience in equipment service, technical support, or capital equipment maintenance.

· Minimum 3 years of experience in the PCB or PCBA manufacturing industry preferred.

· Proven leadership experience in managing service teams and field engineers.

· Excellent technical troubleshooting, root cause analysis, and repair expertise.

· Strong business acumen including budgeting, forecasting, and cost management.

Soft Skills:

· Inspiring leader with the ability to build high-performing teams.

· Excellent interpersonal and customer-facing communication skills.

· Process-oriented mindset with strong organizational and time management skills.

· Highly adaptable with the ability to manage multiple priorities in a fast-paced environment.

Strategic Planning & Management

· Lead and scale the Preventative Maintenance Program for key accounts, driving customer satisfaction and equipment longevity.

· Develop and implement best-in-class service policies, SOPs, and performance standards for the service team.

· Create and manage departmental budgets, ensuring cost-effective operations and resource allocation.

· Ensure full compliance with regulatory, quality, and safety standards.

Service Operations & Technical Support

· Supervise and mentor a team of factory-trained field service engineers and technicians, fostering a culture of excellence and accountability.

· Oversee all service activities including installations, repairs, upgrades, and inspections across the equipment lifecycle.

· Manage service schedules, escalation procedures, and customer communication to ensure high responsiveness and technical precision.

· Collaborate with Sales and Customer Service to scope service requirements and generate timely, accurate service quotes.