Director of Dining Operations - HumanGood Community Support Center : Job Details

Join Our Team as a Director of Dining Operations!

Are you passionate about delivering exceptional dining experiences? As the Director of Dining Operations, you will play a crucial role in overseeing and enhancing dining services across all self-operated Life Plan Communities. We are looking for a strategic leader dedicated to providing outstanding hospitality that aligns with our mission and values.

In this role, you will:

• Lead and inspire dining teams to consistently exceed our hospitality standards.
• Take charge of major initiatives and transitions within community dining operations.
• Develop core competencies for dining leaders to enhance service delivery.
• Create and implement policies and programs that improve dining experiences across locations.
• Design and deliver training tailored to diverse dining venues and services.
• Oversee recipe and menu systems, inventory management, and point-of-sale platforms.
• Contribute to budget development and manage costs to maintain financial efficiency.
• Evaluate new initiatives and provide feedback for improvement.
• Engage with residents and team members to enhance the dining experience through actionable insights.
• Build strong relationships to foster collaboration and community.
• Work closely with leadership to drive satisfaction and service enhancements.
• Establish feedback mechanisms from frontline teams to spur innovation.
• Maintain high standards of quality assurance in food preparation and service.
• Ensure compliance with all food handling and safety regulations.
• Collaborate on procurement strategies to improve food quality and resident satisfaction.
• Monitor community performance, sharing best practices and improvement opportunities.
• Assist communities during staffing transitions to ensure seamless service delivery.
• Support special events and functions as required.

To thrive in this position, you should have:

• A degree in Culinary Arts, Hospitality Management, or related fields preferred; or equivalent experience.
• 7+ years of relevant experience, preferably in multi-unit environments.
• Background in healthcare or long-term care is ideal.
• A proven ability to build, mentor, and lead high-performing teams.
• Strong understanding of hospitality principles focused on personalized dining experiences.
• Solid operational and financial acumen with cost management expertise.
• Experience leading teams through change and driving continuous improvement.
• A commitment to our mission, showcasing a servant-leader mindset.
• A passion for enhancing the dining experience for residents and guests.
• Willingness to travel approximately 50% of the time to support various communities.

What we offer:

At HumanGood, you'll have the opportunity to make a significant impact while enjoying great benefits:

• 20 days of paid time off, plus 7 company holidays (increasing with tenure).
• 401(k) with up to 4% employer match and immediate vesting.
• Health, Dental, and Vision Plans starting the 1st of the month after your start date.
• Affordable T-Mobile cell phone plan options.
• Tuition Reimbursement.
• Employer-paid employee assistance program.

Compensation: $150,000-170,000, based on experience and geographic location, plus performance-based bonuses.

Location: This remote position involves travel; candidates must reside in states where HumanGood operates, with a preference for Washington and California.

We are proud to be an Equal Opportunity Employer and encourage you to apply!