Director of Convenience Operations - Turning Stone Enterprises : Job Details

Job Requirements Take charge of the daily operations of SavOn Convenience Stores, Maple Leaf Markets, and the 4D tobacco distribution center by leading a team to deliver exceptional results. This hands-on role drives performance, optimizes efficiency, and ensures every location meets the highest standards for service and profitability. With a focus on teamwork, accountability, and operational excellence, you'll play a key role in keeping the convenience business thriving as part of Turning Stone Enterprises. What you will do as a Director of Convenience Operations:

• Recommend and implement approved strategies to increase business profitability and improve the guest experience.
• Oversee the financial success of all convenience locations and full P&L responsibility.
• Work collaboratively with support departments (Marketing, IT, People & Culture, Finance, Legal, etc.) to improve operational effectiveness and bottom-line performance.
• Actively engage team members in business success and communicates regularly and effectively with the team.
• Establish and schedule frequent visits with each business location and establishes expert knowledge of staff, services and business environment.
• Ensure every business unit operates in a safe and compliant manner; creates regular communications, training, audits and refreshers to ensure compliance with Oneida Nation Ordinances and other applicable regulations and policies, including alcohol and tobacco sales, fuel safety, food safety, gaming controls, among others.
• Continuously monitor operations and provide direction to the operations staff to ensure that each location meets or exceeds expectations in the areas of cleanliness, customer service, labor management, efficiency, sales and profitability.
• Oversee fueling and energy portfolio ensuring competitive pricing of offerings and working with suppliers to ensure that adequate supply is maintained.
• Oversee tobacco programs to ensure competitive pricing and adequate supply to meet customer demand.
• Oversee the development, innovation, and execution of foodservice programs and commissary offerings while prioritizing guest safety, market demands and opportunities, and operational efficiencies to ensure profitability.
• Develop and implement comprehensive quality assurance standards and measurement tools at all store locations and ensures regular evaluation and action plans to correct quality issues.
• Ensure appropriate orientation and training of staff and develops internal accountability for achieving the organization's Service Standards.
• Work collaboratively with the Retail Marketing Department to implement effective marketing campaigns and strategies; seeks out reciprocal opportunities with other Oneida Nation Enterprises' departments.
• Ultimately responsible for all hiring, training, development, and ongoing coaching of convenience team members and ensure proper procedures are followed regarding team member coaching and counseling.

Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Work Experience To be successful as a Director of Convenience Operations, you'll need:

• Bachelor's Degree in business administration or related field.
• Ten (10) years overall experience in convenience store operations, preferably with a brand that offers a strong food program with at least 5 years in a management role overseeing multiple units. Consideration will be given to experience outside the typical convenience store industry but must include a strong fresh food program and gasoline service.
• Demonstrated ability to stimulate store growth and maximize profitability; previous experience in budgeting and business analysis.
• Excellent leadership skills as well as oral and written communication skills.
• Knowledge of Microsoft Word, Excel and PowerPoint
• Valid driver's license.

What we value:

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us: At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!