DIRECTOR OF CONTACT CENTER OPERATIONS (ONSITE) - Colony Brands : Job Details

SC Data Center, Inc., an affiliate of Colony Brands, Inc.one of the worlds largest and most successful direct marketing catalog and e-Commerce companiesis seeking a Director of Contact Centers to lead our customer experience strategy and operations. This pivotal leadership role comes at a time of continued growth and transition, as we prepare for an upcoming retirement within our senior leadership team. The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound, and digital channels. This role requires a visionary leader who can drive performance, foster engagement, and maintain a strong culture of service in a virtual environment. What Youll Do. The Director of Contact Centers will lead the strategic and day-to-day operations of our fully remote Home Agent Department, overseeing a distributed team of customer service professionals across inbound, outbound, and digital channels. This role is pivotal in shapin...Director, Operations, Customer Experience, Operation, Manufacturing