DIRECTOR OF CONFERENCE & AMBASSADOR SERVICES - Flik Hospitality Group : Job Details

DIRECTOR OF CONFERENCE & AMBASSADOR SERVICES

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DIRECTOR OF CONFERENCE & AMBASSADOR SERVICES

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Join to apply for the DIRECTOR OF CONFERENCE & AMBASSADOR SERVICES role at Flik Hospitality Group

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job SummaryThe

Flik Hospitality GroupSalary: $85000 - $90000 / yearWhat Makes FLIK ClickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.Job SummaryThe Director of Conference & Ambassador Services will be responsible for overseeing the engagement of all Clients, Guests, Vendors, and Associates entering the Conference Center. They support the efforts to establish and maintain protocols for Hospitality and Workplace services with a focus on hospitality and a keen sense of detail and organization. They will lead by example, display an energetic, friendly, and approachable demeanor at all times.Essential Job Functions:

• Set the standards of excellence, following Rapport standards, in all aspects of Hospitality related service for employees and guests in the New York office to include visitor services and conference center.
• Collaborate with the Client Events Team and/or department designee for the planning and execution of events held in-person at the Firm (examples Recruiting, Summer Intern Programs), including conference room booking, menu selection, RSVPs, creating and managing the event.
• Partnering with multiple high-profile stakeholders, Events Team and./or department designee for the planning and execution of events held in-person at the Firm (examples Recruiting, Summer Intern Programs), including conference room booking, menu selection, RSVPs, creating and managing the event
• Manage, develop, train on and enhance processes that will elevate the guest/ client experience
• Responsible for overseeing day-to-day conference, meetings, and event, servicing as escalation POC for onsite Hospitality vendor teams. Ensure awareness of hospitality service delivery breakdowns and feedback, resolving issues and ensuring follow through, engaging leadership when necessary.
• Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved:
• Train and mentor staff to deliver Platinum Service in every guest interaction.

Key Requirements:

• Minimum of 5 years of related experience in conference operations and/or hospitality services, including Conference Center and Reception Services, preferably within a law firm or other professional services firm.
• Bachelor's Degree or the equivalent combination of education and experience is required.
• Proven experience leading vendor teams to deliver white-glove internal/external customer experiences.
• Superior knowledge of multiple functions and principles, including F&B, conference services, and project management.
• Proven leadership skills and ability to plan and manage operational processes for maximum efficiency and productivity
• Demonstrated relationship management skills and the ability to communicate effectively with colleagues and vendors at all professional levels.
• Must possess the ability to take direction, prioritize, and deliver results.
• Experience with Condeco or similar space management system preferred.
• Ability to maintain a professional, composed, demeanour, and to diplomatically deal with challenging situations to resolve or escalate with leadership as needed.
• Experience coordinating multiple event logistics and the understanding of what it takes to complete simultaneous events. This includes ownership of some events and playing a supportive role for high-profile executive supported events
• Excellent people skills, enthusiastic, pro-active, self-motivated, flexible
• Strong organizational skills, excellent attention to detail, ability to multi-task and prioritize in a fast-paced environment
• Leader with strong integrity, accountability, and maturity of judgment

Apply to Flik today!Flik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID: 1452285Flik Hospitality GroupJEANNE M LANE[[req_classification]]

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesFood and Beverage Services

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