Director of Competitive & Market Intelligence - Riskified : Job Details

Director of Competitive & Market IntelligenceDirector of Competitive & Market Intelligence

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About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified's AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified's AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.About The RoleRiskified is seeking a passionate and driven Director of Competitive & Market Intelligence to drive our competitive edge! In this role, you will own our competitive strategy and manage relationships with key industry analysts.You will deliver objective analysis of Riskified's platform positioning, differentiators, and the competitive environment, backed by detailed research on threats. These crucial insights will empower our teams to create industry-leading products and position Riskified as the go-to expert for ecommerce fraud and risk intelligence.This is a people management role and you will have a dedicated team member focused on market research, managing our intelligence repository, and project coordination.Reporting to the Senior Director of Product Marketing & Market Intelligence, you will be responsible for all global competitive intelligence and analyst engagement.What You'll Be DoingYour day to day will be balancing both strategic needs at the competitor or company differentiation level, and the tactical needs of the business (deals, regional GTM needs)Strategic responsibilities:

• Drive proactive competitive strategy: Identify and analyze competitive trends, threats, and opportunities across market sources to inform strategic planning and counter-positioning.
• Empower GTM teams: Gather and prioritize internal competitive intelligence needs, delivering actionable insights and resources to stakeholders.
• Influence product roadmap: Collaborate with Product and PMM to integrate competitive insights directly into the product roadmap for maximum effectiveness.
• Lead rapid response: Coordinate cross-functional teams to develop and execute timely responses to critical competitive pressures, briefing executive leadership as needed.
• Shape positioning: Partner with Product Marketing to refine market positioning and execute competitive strategies that enhance market leadership.
• Leverage analyst relationships: Manage key analyst relationships (e.g., Gartner) to secure favorable positioning and disseminate valuable market intelligence across the organization.
• Day to day tactical responsibilities:
• Prioritize competitive intelligence needs from stakeholders and develop plans to address them.
• Conduct ongoing research to track competitive landscape changes.
• Manage competitive positioning priorities and create validated, accessible competitive briefs and assets.
• Ensure Go-to-Market teams have self-serve access to essential competitive resources for deals.
• Collaboration with Revenue Enablement to improve seller readiness through enablement programs and feedback loops
• Manage analyst relations (e.g., Gartner), including scheduling briefings in collaboration with PMM/MI leadership and the CMO.

Measuring success:The ultimate goal of this role is to improve our competitive readiness, positioning and differentiation and increase our competitive win rate.Some of the relevant KPI will include:

• Competitive Win Rates: Increase YoY win rates vs. competitors/internal build
• GTM Effectiveness: SQL conversion rate and Opportunity Stage Duration
• Seller's knowledge level of competitive positioning (in collaboration with RE)

Qualifications

• 4+ years of experience in product marketing or competitive Intelligence in a B2B SaaS company.
• You have a deep understanding of the retail ecommerce industry. Bonus points for experience in the online fraud domain.
• Demonstrated ability to effectively position B2B products for growth in the market, working with marketing and sales to build a healthy pipeline while increasing the velocity and rate of closing deals.
• Experience in leading company/platform level, and product level differentiated positioning
• You are naturally curious and want to deeply understand Riskified's customer segmentation, buying committee members, technology, product-market fit .
• Self-driven, flexible, and can handle challenges while maintaining your cool and sense of humor.
• Works well independently, but enjoys collaborating as part of a team, with demonstrated ability to effectively engage with external and internal stakeholders, including senior executives. Managerial experience of FTE - bonus
• Excellent communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging, with experience building and leading training to GTM
• Strong analytical skills, highly capable of interpreting data, performing qualitative research, and distilling results into actionable key takeaways.
• Your former employees would gush if we called for a reference check. You get joy from collaborating, sharing your skills and knowledge with others and in making the business even smarter.

Life at RiskifiedWe are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We're looking for bright, driven, and passionate people to grow with us.Some of our NYC Benefits & Perks:

• Our NYC team is currently working in a hybrid of remote and in-office for all our team members
• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes
• Wide-ranging opportunities to volunteer and make an impact in local communities
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
• Awesome Riskified gifts and swag!

In the NewsReuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debutFortune Magazine: Riskified named Best Workplaces in New York for 2022The Muse: Q&A with Sales Enablement Manager Benedikt ParstorferGlobes: Riskified is among Israel's fastest growing companiesTechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce SiteCTech: Riskified's VP HR on Post-COVID Flexible Work RoutinesRiskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionResearch, Analyst, and Information Technology
• IndustriesSoftware Development

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