Director of Clinical Operations - Birchbayvillage : Job Details

Description

Summary

Birch Bay Retirement Village, Mount Desert Island's premier retirement community, is seeking a compassionate and experienced Director of Health Services to lead and oversee all health-related services for our residents and clients. Nestled on the shores of Frenchman Bay and bordering Acadia National Park, Birch Bay offers a serene and vibrant setting for seniors to thrive in Independent Living, Assisted Living, Residential Care, Memory Care, and Adult Day Programs.

As a key member of our leadership team, the Director of Health Services will design, implement, and manage a comprehensive program of care that aligns with our Integrated Care Philosophy and organizational values: Compassion, Teamwork, Improvement, Respect, Community, and Integrity. This role is ideal for a licensed RN with a strong background in geriatrics, supervisory experience, and a passion for person-centered care.

In addition to clinical leadership, the Director of Health Services will serve as an Admissions Partner, working closely with the Marketing Director to support prospective residents and their families through the admissions process. This includes participating in tours, assessments, and care planning to ensure a smooth and welcoming transition into the Birch Bay community.

About Birch Bay Retirement Village

Sponsored by Mount Desert Island Hospital, Birch Bay Retirement Village is a not-for-profit senior living community offering a full continuum of care. Our campus is minutes from downtown Bar Harbor and surrounded by the natural beauty of coastal Maine. Residents enjoy access to hiking trails, cultural attractions, and a wide range of recreational and social activities. Our dedicated team is committed to providing exceptional care in a warm, supportive environment that feels like home.

Benefits:

MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.

EEO Statement:

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Requirements

Key Responsibilities

• Program Oversight: Develop and direct a comprehensive health services program that meets the needs of all residents.
• Staffing: Ensure staffing levels to meet the needs of our residents, manage scheduling and budgeting, and provide ongoing staff education and performance evaluations.
• Resource Management: Contribute to the development and management of capital and operational budgets.
• Resident & Family Relations: Foster strong relationships with residents and their families, promoting a secure and supportive environment.
• Resident Monitoring: Maintain up-to-date knowledge of each resident's health status and collaborate with staff to promote independence and safety.
• Licensure Compliance: Ensure all health services are fully licensed and compliant with regulatory standards.
• Person-Centered Care: Build meaningful relationships with residents, honoring their preferences, values, and choices in all aspects of care.
• Admissions Partnership: Collaborate with the Marketing Director to support the admissions process, including conducting clinical assessments, participating in tours and family meetings, and ensuring a smooth transition for new residents.

Education & Licensure:

• Current Maine RN License (required).
• BS/BA in Nursing or a related field (required).
• BLS certification within 120 days of hire.

Experience:

• Minimum 5 years of experience in geriatrics.
• At least 3 years of supervisory experience.
• Familiarity with memory care best practices.

Skills & Requirements:

• Strong communication skills in English (additional languages a plus).
• Ability to prioritize, multitask, and perform under pressure.
• Basic computer proficiency preferred.
• Physical ability to lift 25–55 lbs and stand for extended periods.
• Comfortable working in environments with potential exposure to bodily fluids and high-stress situations.

At Birch Bay, you'll be part of a mission-driven team that values collaboration, innovation, and heartfelt care. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful difference in the lives of our residents every day. Located in one of Maine's most picturesque coastal towns, Birch Bay offers not only a fulfilling career but also the opportunity to live and work in a vibrant, close-knit community surrounded by natural beauty.