Director of Clinical Operations - Central Ohio Urology Group : Job Details

Director of Clinical Operations page is loadedDirector of Clinical OperationsApply locations Syracuse, NY time type Full time posted on Posted 30+ Days Ago job requisition id R2158

About the Role

The Director of Clinical Operations is responsible for leading and managing all aspects of clinical service delivery across the organization. This role ensures the highest standards of patient care, operational efficiency, regulatory compliance, and clinical quality. The Director will work closely with the Executive Leadership team to implement and provide oversight of clinical operations. The Director will develop clinical protocols and implement process improvements to enhance service delivery and outcomes.

Key Responsibilities:

• Provide strategic leadership and direction for all clinical operations across sites or departments.
• Oversee daily clinical workflows, staffing, and service delivery to ensure optimal patient care and provider efficiency.
• Develop, implement, and monitor policies, procedures, and protocols to ensure compliance with healthcare regulations.
• Partner with medical leadership to ensure integration of best practices and evidence-based care models.
• Collaborate with administrative leadership to support budgeting, forecasting, and resource allocation for clinical services.
• Lead initiatives to improve quality, patient safety, satisfaction, and outcomes.
• Support recruitment, training, evaluating, and retaining high-performing clinical staff including nurses, medical assistants, and allied health professionals.
• Support clinical performance improvement initiatives, including data collection, analysis, and reporting on KPIs.
• Serve as a liaison between clinical teams and executive leadership, ensuring alignment with organizational goals.
• Coordinate accreditation and certification processes as required.

• Monitor patient flow, scheduling, and staffing to maximize provider productivity and reduce patient wait times.
• Lead continuous quality improvement initiatives, using data to identify gaps, implement solutions, and track outcomes.
• Manage clinical budgets, staffing models, and resource allocation to maintain cost-effective operations.
• Partner with IT and EHR teams to optimize clinical documentation, reporting, and data analytics.
• Serve as a liaison between clinical staff and executive leadership, communicating challenges and driving engagement.
• Adjusts schedules as needed during associates absences; monitors attendance.
• Prepares daily, weekly and monthly assignments in accordance with the policies and procedures.
• Develop and maintain protocols for all office functions performed in site locations.
• Serves as a resource to all members of departments and ancillary sites as needed.
• Advise the Chief Operating Officer of any potential concerns/problems at any of the site locations of the practice.
• Maintain positive and professional attitude with all internal and external customers.
• Manage physician templates, schedules and staffing needs.
• Support provider on-call and after hour needs as they arise.
• Act as liaison between hospitals, surgery centers and other clinical/non-clinical facilities and partners and supporting patient, provider and Administration needs.
• Serve in various capacities on strategic planning teams and committees.
• Assist in scheduling medical students and residents to shadow with physicians as needed.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What We Expect from You

• Bachelor's Degree
• Five plus years' experience in the medical/clinical/hospital setting; previous management or leadership experience preferred.

Other Skills and Abilities

• Knowledge of medical credentialing and the provider enrollment process
• Requires project management skills
• Requires great attention to detail and organization
• Ability to develop and maintain effective relationships with physicians, staff, leadership and external entities.
• Proficiency in Microsoft Office software, CAQH, various verification sites
• Reliability, ability to multi-task and provide high-level problem-solving skills
• Ability to maintain strict confidentiality
• Plan, coordinate, implement services to support the medical providers
• Ability to work independently
• Ability to work under pressure

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Make Someone's Day

Achieve Possibilities Together

Treat people with dignity

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

Salary Range: Please note that the salary range for this position will vary based on experience level, education and geographical location.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services.

Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery.

U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.