Director of Client Services [Hybrid; 7+ yrs of CX exp. req; $100-140K+] - #twiceasnice Recruiting : Job Details

Director of Client Services [Hybrid; 7+ yrs of CX exp. req; $100-140K+]

Join to apply for the Director of Client Services [Hybrid; 7+ yrs of CX exp. req; $100-140K+] role at #twiceasnice Recruiting

Director of Client Services [Hybrid; 7+ yrs of CX exp. req; $100-140K+]

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Join to apply for the Director of Client Services [Hybrid; 7+ yrs of CX exp. req; $100-140K+] role at #twiceasnice Recruiting

#twiceasnice Recruiting provided pay range

This range is provided by #twiceasnice Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $140,000.00/yr

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Salary: $100,000 - $140,000 + Quarterly Bonus (1st yr OTE: $120-160K+)

Job Type: Full-Time

Typical Hours: Mon-Fri; 40-45hrs/wk.; Hybrid-Remote (in office on Wednesdays only)

Travel: Less than 10%; mostly domestic conferences (air travel, couple overnight stays)

Start Date: ASAP

Sponsorship is not available

HYBRID Director of Client Services Description

Our client, a leader in the customer experience services industry, is seeking a Director of Client Services to lead their Client Services team. This executive role is responsible for ensuring top-tier service delivery, exceptional client satisfaction, and strong team performance. You'll mentor a small but highly tenured team of Client Service Managers (3), streamline and elevate internal processes, drive revenue growth, and lead innovation efforts—especially through the integration of AI and emerging technologies. The ideal candidate is a humble, hands-on servant leader who isn't afraid to roll up their sleeves and dive into the details. You'll directly manage and nurture relationships with high-profile Fortune 1000 clients, ensuring they feel prioritized, supported, and valued. This is a rare opportunity to help shape the future of a growing company, lead high-impact client relationships, and be recognized with strong performance-based compensation.

HYBRID Director of Client Services Responsibilities

• Lead, coach, and develop a high-performing team of Client Service Managers

• Ensure KPIs are met across revenue, retention, satisfaction, and response times

• Strengthen client relationships and identify growth opportunities

• Collaborate with Sales, Insights, and Field Ops for smooth onboarding and execution

• Implement scalable processes and explore AI to enhance efficiency and service

• Analyze client data to uncover insights and prove ROI

• Attend client meetings and industry events

HYBRID Director of Client Services Qualifications

• Minimum of 7 years' leadership experience in client services, ideally within customer experience or insights, required

• Demonstrated success in building, leading, and inspiring high-performing teams required

• Exceptional executive presence with outstanding communication, presentation, and analytical abilities required

• Highly tech-savvy, with hands-on familiarity using AI tools and modern platforms required

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesMarket Research

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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