Director of Carrier Relations - Granite Telecommunications, LLC : Job Details

Carrier/ Vendor Management Act as point of contact with carriers/vendors Initiate new carrier/vendor onboarding process to ensure all Granite departments have the necessary information to interface with carrier/vendor Drive resolution of escalations and issues affecting other departments such as strategic pricing, service delivery, service assurance /network operation center, product management and finance/billing Identify and execute new cost saving initiatives Contract Management Engage in negotiations and strategic discussions to maximize Granite's partner relationships Monitor, manage and support adherence to contract terms and conditions Successfully collaborate with finance, legal and other internal departments on contract compliance Process Management/ Customer Experience Spearhead reporting on carrier/vendor performance, ensuring provisioning, repair and billing SLAs are met Improve efficiencies by process change through collaboration across departments Serve as an escalation p...Director, Product Management, Customer Experience, Relations, Communications, Vendor, Business Services