Director of Auto Damage Claims - Central Insurance : Job Details

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Talent Acquisition at Central Insurance | P&C Unicorn Wrangler | Insurtech & Insurance Career Matchmaker

Location: Hybrid Work Model – Van Wert, OH; Dublin, OH; Irving, TX, Alpharetta, GA; Waltham, MAWe're a team of employees passionate about delivering best-in-class customer service and innovation in the industry. We prioritize integrity, relationships, and excellence in all aspects of our work.Our employees fully utilize their talents and bring their best selves to work. We believe that who you are is just as important as what you do.Central's Director of Auto Damage Claims leads the auto damage line of business. They play a critical role in achieving our mission in Claims to deliver exceptional hospitality to our policyholders, achieve optimal claim outcomes, and operate with a high degree of efficiency. This leader is fully accountable for developing and executing strategic initiatives while leading, managing, and nurturing both the Auto Damage and Prime teams. The director is responsible for defining technical excellence for auto lines, controlling reserves and payment accuracy of claims up to a certain threshold, and retroactive file review and feedback loops with underwriting, loss control, actuarial, and other key stakeholders. The Director of Auto Damage Claims is expected to foster a culture of technical excellence, provide input into training efforts, and own various claims processes such as first notice of loss.How You'll Make an Impact

• Define technical excellence for auto claims at all levels of the Claims organization including providing input and recommendations to executive management
• Continuously develop and execute against a line of business strategy for auto claims; ensure auto claims and the broader Claims organization are aware and adhering to the line of business strategy
• Maintain a deep understanding of the auto Insurance landscape; attends applicable industry events/conferences; conducts line of business research to identify and understand trends and makes adjustments to strategy accordingly
• Perform retroactive file reviews on select files to learn from Claims' successes and failures and apply learnings over time; contribute to Claims' vision of being the most intelligent organization possible
• Communicate emergent strategies to Claims and the broader organization
• Ensure reserve and payment accuracy; provide reserve and payment authority up to a certain threshold; develop and maintains appropriate control mechanisms
• Lead team of technical claims professionals comprised of one or more consultants providing authority and guidance on claims as well as a team of auto specialists preforming technical claims handling
• Responsible for the ongoing management of staff by attracting talent, setting clear direction, providing appropriate guidance, managing performance, recognizing contributions and developing capabilities
• Make informed strategic and operational business decisions by identifying and analyzing trends and improvement opportunities through the effective use of resources, tools and metrics
• Develop and maintain a highly efficient operating model to support Claims' Prime first notice of loss, business intelligence, business process reengineering, supplier management and centralized support functions
• Lead claims data governance efforts and manage the availability, usability, integrity and security of claims data
• Perform strategic analysis including customer, competitor, supplier, industry, non-industry and emerging technologies and sophisticated cost-benefit analysis for purposes of prioritization and resource allocation
• Identify opportunities to centralize, standardize and optimize appropriate tasks; manage a small team of support staff
• Make informed strategic and operational business decisions by identifying and analyzing trends and improvement opportunities through the effective use of resources, tools, and metrics

What You'll Bring

• Technical and business management acumen; advanced claims investigations and resolution skills; advanced knowledge of insurance and claims handling principles, practices and procedures
• Excellent analytical and problem-solving skills, with the ability to simultaneously manage multiple projects and teams
• Knowledge of claims, loss control, underwriting and premium audit disciplines
• Strong leadership skills, including coaching, team building, and conflict resolution
• Advanced project management skills including time and risk management, resource prioritization, and project structuring
• Advanced verbal and written communication skills, including negotiation, presentation, and influence skills
• Advanced business acumen, technical knowledge, and extensive knowledge in applications and technologies
• Strong multi-tasking and prioritization skills
• Good understanding of Central Insurance's policies and processes

Preferred

• CPCU
• Experience and/or understanding of subrogation and recovery processes
• Master's degree in or related field and six years of combined years of claims experience in the insurance industry including two years of management experience
• Or Bachelor's degree in or related field and eight years of combined years of claims experience in the Insurance industry including two years of management experience
• Or ten years of combined years of claims experience in the insurance industry including two years of management experience

Work AuthorizationCentral will only employ those legally authorized to work in the United States. Sponsorship will not be provided for this position. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J, or TN, or who need sponsorship for work authorization now or in the future are not eligible for hire.Equal Opportunity EmployerIt is Central's policy that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner that will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales
• IndustriesInsurance

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